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Customer Service Representative HYBRID- Franklin, TN

3 months ago

Franklin, Tennessee, United States A-Line Staffing Solutions Full time

Job Description:

Want to make a difference in the healthcare industry?
In working with our sales team, you will learn how to help our agents grow sales in the Medicare health market while building a strong and collaborative relationship with your team. Our department has a history of solid sales growth and is an encouraging and positive place to work. If you have a strong work ethic, positive attitude and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.
In this role, you will act as a primary resource for product and agent service support for field sales and/or customer teams.

Shift: Monday-Friday 8AM-5PM

Pay Rate: $

Responsibilities:

  • Handles multiple incoming calls from agents nationwide
  • Possesses knowledge all Aetna health products available to the senior market.
  • Gives guidance with sales inquiries
  • Manages various software applications while taking calls and documents processes effectively
  • Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams
  • Navigates and instructs the customer on how to use agent support website
  • Completes sales orders and requests for materials
  • Trains and mentors other employees if needed
  • Manages other support projects for team as needed

Qualifications:

  • High School/GED - Not required
  • 6 months experience in a call center
  • 6 months experience with Healthcare/Medicaid