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Director, Deal Desk

3 months ago

San Mateo, California, United States Firework Full time

Firework is the world's leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale.

Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers.

We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video.

At the heart, we are a global and diverse team of "SuperSpark" creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce.

Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

**_

Summary_**We are looking for an entrepreneurial-minded Contracts and Deal Desk leader to join our team supporting and influencing our growth efforts in close partnerships with our global go-to-market teams.

As the most senior leader of the function, you will operate as the critical glue reviewing, drafting, approving, and negotiating a growing pipeline of commercial opportunities while also managing the entire vendor contracts management system.

You'll build close rapport across Sales, Finance, Product Management, Customer Success, and Legal as we continue to accelerate customer deal velocity and scale our business operations.

**_
What you'll be doing_**- Work in close collaboration with leaders and the sales organization as a trusted partner to review, qualify, negotiate, construct, and close a variety of complex SaaS and other commercial deals; advise pre-sales on deal structures and sales order processing

  • Act as the first line of escalation for all legal inquiries and requests related to commercial contract deal terms
  • Influence nonstandard pricing and nonstandard contract term requests; help ensure all required approvals are completed to meet internal revenue recognition and business operations processes
  • Operate as a sales advocate to support internal organizations and new sales hires to understand the business' contract requirements, business terms, operational procedures, and risks
  • Lead, own, and continuously improve the entire vendor contracts management process
  • Continuously build, improve, and manage the deal flow process across various systems and groups such as Sales, Legal, Finance, Customer Success to coordinate the successful close of deals according to SLAs and business policies
  • Drive worldclass deal desk practices and provide crosstraining to leaders, new sales members, and other functions to increase sales and business efficiency and effectiveness globally
**_
We'll be excited if you have_**- Bachelor's degree. Must have a legal background either as a commercial lawyer or paralegal.

  • 10+ years extensive SaaS deal desk experience in a fastpaced startup organization that has a mixture of both complex enterprise deals and highvolume midmarket deals around the globe; must have a proven track record evaluating, reviewing, constructing, and negotiating deal terms with key stakeholders
  • Direct experience constructing reseller, channel, partnerships is a plusVendor and procurement contracts management experience including negotiating, constructing, and qualifying
- vendor and procurement contracts

  • 8+ years admin or super user experience with various contract management softwares Excellent communication skills with strong emotional intelligence; can effectively communicate (read, write, present) and influence various stakeholders and levels of the organization
  • Superb business acumen; thoughtful, detailoriented, and creative ability to devise winwin creative solutions balancing risks and rewards
  • Enjoy working with and a strong advocate for global sales teams; your past sales team thoroughly enjoy working with and depend on you
  • Must be flexible to support teams in different time zones as needed (Americas, APAC, EMEA)
**_

**_Don't hold back_