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Assistant Account Manager

3 months ago

Lansing, Michigan, United States ABM Industries Full time
Job Description

45k to 50k

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit

ABM 2024 Employee Benefits | Staff & Management

The Assistant Account Manager will manage assigned buildings, and the hourly workers assigned to each building. Specific responsibilities include work scheduling of all personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, overtime control, employee performance appraisals, troubleshooting/problem solving, new hire orientation and support personnel, customer relations. Special project work as requested. This individual will also ensure that all managed services are being provided in a proper a cost-effective manner.

Essential Functions:
  • Demonstrate quality leadership in meeting performance plans.
  • Demonstrate and promote company culture, values, and management philosophy. Business casual dress attire.
  • Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the custodial contract are being satisfied. Schedule Meetings with administrators.
  • Control expenses within area of responsibility.
  • Develop and recommend custodial operating budget and ensure the department operates within budget.
  • Evaluate and justify supplies, equipment, and purchases as needed. Contacting supplier for equipment repairs.
  • Plan, organize, direct, coordinate, and supervise functions and activities of the department.
  • Establish grounds work standards and flow.
  • Maintain an environment that is sanitary, attractive, and in orderly condition.
  • Other district tasks as assigned.
  • New hire orientation for new hires and completing new hire paperwork. Complete journeys paperwork.
  • Snow Removal/ District Assistance: Management will assist, and day leads during inclement weather. Shift will reflect to the weather conditions and needs to the district. All responsibilities would include but not limited to. Assessing building sidewalks, assist with clearing walks or laying Ice melt. Reporting early as needed.
  • Ensuring all sidewalks, entrances are cleared to building maps provided by the district.
  • Notify Account Manager immediately when employee calls off and provide who is the replacement in an email. Notify Administrators.
  • Ensuring that vacancy positions and call off are covered daily to ensure no gaps missed.
  • Oversee Summer production in all assigned buildings.
  • Oversee large events with Supervisors.
  • Submitting all paperwork to Account Manager, missed punch forms, Sick and Vacation forms for approval.
  • Ensuring Key Control sheets in buildings are utilized to track district keys.
  • Validating New hire training with Supervisors.
  • Ensuring hourly staff is in proper uniform attire and picture Id badge. Provide new hires with access badge picture Id and uniform shirt.
  • Weekly Buildings inspections. 25 Mandatory. SWOP, 2 a week.
  • Ensures ALL assigned buildings are secured and armed.
  • Ensures Preventative Maintenance is performed weekly on district equipment.
  • Resolves building concerns and does a follow-up with Account Manager on issues that arise from clients.
  • Responds to emergency situations in a timely and efficient manner. (This includes all security alarm calls and fire alarms)
  • Plans, organizes, directs, coordinates, and supervises all functions and activities of the custodial department. (This includes being on site for large events)
About Us

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes.