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Head of Legal Operations

3 months ago

Miami, Florida, United States ADP Full time

ADP is hiring a Head of Legal Operations**This role will be based in
Roseland, NJ, Alpharetta, GA or Miami, FL working in in a hybrid work environment working in the office 3 days a week and the flexibility of working from home 2 days a week.

***
Strategic and Operational Planning and Reporting

  • Develop and support ADP Legal Department strategic planning process
  • Manage Department strategic plans and initiatives to increase highvalue impact, efficiency, productivity, and responsiveness of the ADP Legal Department
  • Create metrics and monitor progress to measure success against Department strategic initiatives
  • Identify, collect, and report on key performance indicators and productivity metrics on a global basis
  • Identify and track relevant external benchmarks for managing inhouse legal departments
  • Manage the Legal Department's internal Net Promoter Score (NPS) survey process and NPS action plan
  • Perform / manage special projects and responsibilities assigned by the Chief Legal Officer
  • Directly manage two Legal administrative partners

Legal Information and Process Technology

  • Formulate the technology strategy for the Legal Department
  • Identify, implement, maintain, and optimize technologies used by the Legal Department, including matter management, knowledge management, ebilling, ediscovery, and esignature tools
  • Perform daytoday operational support for updates, enhancements, troubleshooting, system access, vendor support for Legal Department technologies
  • Process and track updates and enhancements to technologies and tools to ensure proper implementation

Communications and Department Administration

  • Develop and implement the ADP Legal Department's strategic communications plan and processes, and measure effectiveness and relevance of Department communications
  • Oversee management of Legal Department specific policies and procedures
  • Organize and manage Department and Legal Senior Leadership Team meetings
  • Assess, develop, and manage support model for Legal Department administrative staff
  • Partner with HR to support the Legal Senior Leadership Team on HR processes and key talent initiatives

Finance and Budget Management

  • Partner with Finance to develop and manage the Legal annual operating plan and all department budgets
  • Assist with the planning, forecasting and management of all categories of Department spend, including headcount, contingent workers, and outside firms and vendors
  • Work as primary interface between the Legal Department and Finance

Training, Knowledge Management and Professional Development

  • Identify and implement training and professional development opportunities
  • Manage internal CLE program
  • Develop and manage new hire onboarding processes
  • Oversee development and implementation of department policies and procedures
  • Support the creation of selfhelp tools for business and functional stakeholders
  • Develop and maintain internal knowledge management practices

Outside Counsel and Firm / Vendor Management

  • Develop and manage tracking and reporting of ADP's law firms and other outside vendors
  • Manage ADP Legal Department's law firm engagement and vendor assurance processes
  • Support ADP Legal Department's DE&I Committee on law firm reporting of DE&I metrics
  • Manage ADP's processes for reviewing law firm conflict waiver requests

A little about ADP

Qualifications:

  • Bachelor's degree required preferably in Business, Information Technology or equivalent combination of education and professional experience; MBA or JD preferred
  • 8+ years of work experience in legal operations
  • Experience working with senior executives
  • Executive management experience and proven track record of making an impact, developing, and executing on strategies and delivering superior results in both the short term and long term
  • Demonstrable experience working with alternative legal service providers preferred
  • Expertise with Legal Operations technologies, including for intake, contract management and review, matter management and ebilling
  • Excellent interpersonal skills; comfortable dealing with all levels of our organization
  • Proactive approach to recognizing needs, solving problems, anticipating issues
  • Demonstrated track record of influencing senior level stakeholders (both internal and external)
  • Excellent written and oral communication skills; strong ability to communicate concisely with and align a wide variety of audiences, including senior management and key external stakeholders
  • Well organized, able to prioritize well, works efficiently and shows flexibility as workloads fluctuate
  • Consummate team player with excellent judgment
  • Capacity to think strategically to identify issues and develop longterm solutions
  • Ability to handle multiple assignments and manage major projects to successful completion
  • Demonstrated project management skills
  • Some travel may be required
**You'll love working here bec