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Business Relationship Manager

3 months ago

Baltimore, Maryland, United States Fidelity National Information Services Inc Full time

Position Type :
Full time

Type Of Hire :
Experienced (relevant combo of work and education)

Education Desired :
Bachelor of Computer Science


Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

The Technology Business Partners own the relationship between the CIO organisation and the Worldpay business teams and functional areas.

We are a small, dedicated team with the aim of helping Worldpay colleagues navigate and understand Technology and what it offers.

What you will be doing


Your role will be to partner with teams across Worldpay and help them navigate and understand how technology can support and assist them.

You will be a key stakeholder for multiple teams both outside and inside technology.

  • Develop a deep knowledge of key business units and build positive relationships, both horizontally and vertically. Identify business capability roadmaps and priorities and ensure these match Technology
  • Operational Excellence - owning and hosting review meetings across CIO reporting on performance of all teams and helping drive improvement, understanding blockers and helping remove those and improving cross team engagement and collaboration
  • CIO Service Reviews for Worldpay Business
  • Reporting on Tech performance for specific business areas
  • Understanding business requirements and passing into technology teams
  • Bringing tech experts to advise and consult
  • Escalation management - Key contact for senior Worldpay colleagues into Technology, own and drive resolution of issues
  • Business engagement/ consultation - Ensure business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations and identifying opportunities to add value
  • IT Roadmap - help define and deliver the roadmap to all parts of Worldpay and ensure they understand where this may affect colleagues
  • Navigation of Technology - understanding all of technology and how it all fits together is key to then support the colleagues outside of technology finding what they need quickly and efficiently

What you bring:

  • Can command credibility at senior management level (divisional board level)
  • Influencing skills and authority - able to deliver effectively through staff that do not report directly to the role.
  • Excellent communications skills - written and verbal - can translate technical terms and concepts easily into business oriented language and vice verse.
  • Strong empathetic approach to customer service - naturally builds trust and confidence from the start of the relationship.
  • Commands respect and credibility with technical teams - without necessarily being deeply technical.
  • Strong influencer through persuasion and logical argument
  • Analytical and attentive to detail, but can also step back and appreciate the bigger picture.
  • Decisive and action oriented.
  • Good networker and relationship builder.

Added bonus if you have:

  • Extensive knowledge of theoretical ITIL methodology and its practical application to Service Management.
  • BRM certification
What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community
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FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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