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Front Desk Agent

3 months ago

Jacksonville, Florida, United States Hampton by Hilton Full time

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent at a Hilton property preferred.
  • PEP Training and experience a PLUS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Job Types:
Full-time, Part-time

Pay:
$15.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed
  • Weekends only

Work setting:

  • Inperson

Education:

  • High school or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person