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Front Desk Agent

2 months ago

Jacksonville, Florida, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Job Description:

We're seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Doubletree by Hilton Jacksonville Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Greet and register guests, providing prompt and courteous service
  • Close out guest accounts upon completion of stay, meeting Pyramid Hotel Groups' high standards of quality
  • Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank
  • Promptly answer the telephone, input messages into the computer, and retrieve messages for guests
  • Close guest accounts at time of check out, ascertain satisfaction, and negotiate compromise as needed
Requirements:
  • Basic mathematical skills and ability to use a calculator to prepare moderately complex mathematical calculations
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
  • Ability to stand and move throughout the front office, continuously performing essential job functions
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to access and accurately input information using a moderately complex computer system
Perks:
  • Competitive wages
  • Quarterly Bonus
  • Global Hotel Discounts at Hilton hotels and resorts
What We Offer:

We offer a supportive and collaborative work environment that encourages growth and fosters success. Our team is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

We're a drug-free work place and require a pre-employment drug screen. All employees must maintain a neat, clean, and well-groomed appearance.