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Patient Service Representative or Medical Assistant
3 months ago
POSITION SUMMARY
Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers.
PRIMARY ACCOUNTABILITES
- Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. Perform clinical intake to include vital signs, medical history, surgical history, social history, and verification of patient's current medications. Transcribes and enters written orders in patient electronic medical record.
- Prepare and administer medications as directed by provider utilizing the "6 Rights" of Medication Administration, to include documentation and coding. Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider.
- Assist in stocking and ordering of supplies as well as maintenance of equipment. Coordinates medical supply ordering with site manager.
- Prepare patients for examination and have pre-work available for provider as directed, to include notes, diagnostic test results and imaging.
- Prepare and perform point of care testing and/or specimen collection as directed by provider.
- Track and communicate to patients, labs, and diagnostic studies results, as directed by the provider through phone calls, portal messages or EMR buckets. Communicates to physician abnormal findings retrieved from the lab, imaging, specialty offices, etc. and completes accurate documentation.
- Follow safety processes and policies including applying proper infection prevention procedures, maintaining a clean environment and equipment, to ensure proper care is given. Complete and document adverse events, infection control and quality control measures as required. Complies with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as Deliver excellent customer service to the patients/families and other care providers.
- Maintains patient flow after check in. Discuss patient flow with physician according to urgency and daily patient load. Ability to assist more than one provider at a time.
- May provide coverage in other areas of medical group or office to support other departmental needs including patient registration, payment collections, patient checkout and appointment scheduling.
- Complies with all office policy and procedures, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual.
- Answer internal and external customer phone calls and direct messages to the appropriate individuals. Ensure all documentation is complete and documented in the Electronic Medical Record. Act as a liaison between support services and other clinical divisions.
- Provide customer follow up and education to ensure customer's participation in their care and showing respect for their needs. Adjust communications to meet the customer's needs, expectations, age, culture, and individual differences.
MINIMUM QUALIFICATIONS
Education:
High School diploma or GED equivalent.
Work Experience:
N/A
Licensure:
Medical Assistant Certification from an accredited program.
Certification:
Current American Heart Association (AHA) BLS Healthcare Provider Completion Card. Must be able to pass colorblind testing to perform POC tests requiring color change.
Knowledge/Skills/Abilities:
Strong customer service skills including knowledge of service recovery techniques. Medical terminology. Keyboarding skills.
PHYSICAL REQUIREMENTS
- Physically agile; may require walking, standing running, bending, stooping, kneeling, climbing, or crouching frequently.
- Medium work that may include lifting or moving objects up to 50 pounds of force occasionally, with or without assistance.
- May require moving self in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders or overhead.
- May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift.
- May be exposed to inside and outside environments with varied temperatures, air quality, lighting and/or low to loud noise.
- May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC Guidelines.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined, on site or remote.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
