Patient Services Coordinator

3 days ago


Melbourne, Florida, United States Health First Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Health First Medical Group LLC. As a Patient Services Representative, you will play a critical role in providing exceptional patient care and support in our Obstetrics and Gynecology department.

Key Responsibilities
  • Provide Excellent Patient Care: Respond to patient inquiries in a timely and professional manner, ensuring that their needs are met and exceeded.
  • Manage Patient Scheduling: Facilitate patient appointments and referrals in a timely, efficient, and friendly manner, ensuring that all necessary information is collected and updated in the patient management system.
  • Collect and Verify Patient Information: Obtain demographic and insurance information from patients and input data accurately into the patient management system, ensuring that all information is up-to-date and accurate.
  • Process Patient Payments: Collect all current and past-due patient responsibility balances prior to services being rendered, and perform daily reconciliation, balancing, and cash out procedures.
  • Prepare for Next Day's Work: Prepare the next day's work for all scheduled patients, ensuring that all necessary information is available and up-to-date.
Requirements
  • Education: High School diploma or equivalent.
  • Work Experience: 1 year customer service experience.
  • Knowledge/Skills/Abilities: Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skills, and general knowledge of healthcare terminology and abbreviations.
Preferred Qualifications
  • Certification: CPR Certification.
  • Knowledge/Skills/Abilities: Previous healthcare experience.
Physical Requirements
  • Sedentary Work: Majority of time involves sitting or standing; occasional walking, bending, stooping. Long periods of computer time or at workstation.
  • Light Work: Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
  • Work Environment: May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.


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