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Member Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.
Key Responsibilities- Provide member service by greeting members, answering questions, and resolving issues in a timely and professional manner.
- Maintain a clean and organized sales floor, including restocking shelves, facing merchandise, and ensuring a safe and secure environment.
- Process member transactions, including handling returns, exchanges, and refunds, while maintaining accurate records and adhering to company policies.
- Assist members with finding products, answering questions, and providing recommendations to drive sales and improve member satisfaction.
- Work collaboratively with other team members to achieve sales goals, maintain a positive work environment, and promote a culture of excellence.
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- Strong communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
- Ability to lift up to 25 pounds, stand for long periods, and move freely throughout the sales floor.
- Competitive hourly wage, with opportunities for advancement and professional growth.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- 401(k) plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and training.
At Sam's Club, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
