Patient Advocate

1 week ago


Melbourne, Florida, United States Elevate Patient Financial Solutions Full time
{"Job Title": "Patient Advocate", "Job Summary": "At Elevate Patient Financial Solutions, we are seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients to programs that will cover their medical expenses. You will work closely with patients, hospital staff, and government agencies to ensure that patients receive the financial assistance they need.

**Key Responsibilities:**

* Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance
* Complete applications and follow through until approved
* Maintain accurate and timely documentation in company programs and hospital systems
* Provide exceptional customer service skills at all times
* Participate in ongoing trainings to stay up-to-date on government programs and regulations
* Collaborate with hospital staff, case managers, social workers, and financial counselors
* Answer incoming telephone calls, make outbound calls, and track paperwork for Medicaid patients
* Maintain structured and timely contact with patients and government agencies
* Assist patients with gathering reports or records, meeting appointment dates, and arranging transportation as needed
* Request home visits as needed to acquire documentation
* Inform patients of all approvals and denials of coverage in a timely manner
* Participate in additional training requirements to stay abreast of changing rules and regulations

**Requirements:**

* Some college coursework preferred
* Prior hospital experience preferred
* Adaptability when dealing with changing processes, computer systems, and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to multitask and function in a fast-paced environment
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Effective communication skills, both oral and written

**Benefits:**

* Comprehensive benefits package, including medical, dental, and vision insurance
* 401K plan with 100% match for the first 3% and 50% match for the next 2%
* 15 days of PTO
* 7 paid holidays
* 2 floating holidays
* 1 Elevate Day (floating holiday)
* Pet insurance
* Employee referral bonus program
* Opportunities for career growth and professional development

We are an equal opportunity employer and welcome applications from diverse candidates. The salary for this role will be based on a variety of factors, including internal equity, experience, education, location, specialty, and training. This is not a promise of a particular wage.

Please note that the job description is subject to change as the needs of the employer and requirements of the job change."

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