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Family & Community Engagement Coordinator (Bilingual preferred)

3 months ago

Nashville, Tennessee, United States LEAD Public Schools Full time
Job DescriptionJob Description

JOB TITLE: Family and Community Engagement Coordinator (Bilingual Spanish preferred)

REPORTS TO: Director of Enrollment and Family Engagement

JOB GOAL: Central to the role of Family and Community Engagement Coordinator is the successful recruitment of our new students and families, while also ensuring activities to on-board and engage our families, new and returning, with LEAD Public Schools. Similarly, this role functions as the coordinator of all family and community engagement activities for the school and is tasked with creating a robust student, family, and community engagement plan that will continue to help our campuses recruit, on-board, retain, and engage our students, families, and communities.

  • Primary Goal: Effectively manage and facilitate campus enrollment activity to ensure each campus meets its individual enrollment goals.
  • Secondary Goal: Provide complementary services, including family engagement activities, to ensure student retention, parent satisfaction, and a school culture rich and focused on student success and parental involvement.

Major Performance Responsibilities and Duties:

Student Recruitment/On-Boarding Support:

  • Set and meet new student recruitment targets and track progress towards those goals and targets.
  • Serve as the campus liaison with MNPS and its Optional Schools office in handling any enrollment issues that hinder students from successfully being enrolled in our LEAD Public Schools.
  • Owner of the MNPS Optional Schools Enrollment System.
  • Owner of recruitment activities relating to our LEAD Public Schools successfully hitting its enrollment targets as designated by the Director of Enrollment and Family Engagement.
  • Be knowledgeable of LEAD Public Schools' new student recruitment and enrollment processes and share this information throughout the Nashville community.
  • Create and manage a process to support families throughout the enrollment and on-boarding process.
  • Work collaboratively with the Campus LEADership Team and the Director of Enrollment and Family Engagement in our engagement of our feeder schools.
  • Coordinate family engagement at our schools and in the community through campus events, home visits, tours, community canvassing, and information sessions.
  • Work collaboratively with the Director of Communications to ensure a strong social networking function exists at LPS, with a particular emphasis on students and families.

Family Engagement

  • Collaborate with the Principal and the Director of Enrollment & Family Engagement to develop and execute a family engagement strategy/plan to meet and exceed annual family engagement goals.
  • Plan and execute highly successful events for current and prospective students and their families throughout the year.
  • Host diversity initiatives that will support our goal of successfully engaging our diverse student populations.
  • Ensure each campus administers timely parent and family surveys and prepare a compilation of data and related recommendations based on the survey results.
  • Support Campus LEADership in hosting the Family LEADership Team Meetings, and documenting sign-in sheets, attendance, and notes. The LEADership of this team resides with the Campus LEADership Team.
  • Produce monthly, quarterly and annual reports on family and community engagement projects, initiatives, and progress toward annual key performance indicators.
    • Successfully Engaged vs. Meaningfully Engaged
    • Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Customer Churn Rate, Customer Retention.
  • Support Title 1 and School Improvement Planning by sharing vital engagement information needed for reporting and compliance. *This is included in the 25% of the role that is campus specific.

Community Engagement

  • Work with the Director of Enrollment and Family Engagement to maintain and evaluate our geographic priority areas for engagement efforts, which would include our feeder school outreach.
  • Work collaboratively with School LEADership, Counselors, and the Director of Enrollment and Family Engagement to identify 2-3 key community partners.
  • Develop strong relationships with community partners and bring those organizations into the school to provide complementary services based on student and campus need.
  • Support the successful recruitment of volunteers to support LEAD Public Schools and its work to provide a safe space for our students and families.
  • Serve as a liaison between LEAD Public Schools and the greater Nashville community while representing LEAD at community events.

QUALIFICATIONS/REQUIREMENTS:

Education: High School Diploma or equivalency

Required Skills:

  • Strong project management, organizational and time management skills and meticulous attention to detail.
  • Ability to quickly build trust with parents, students, and family members.
  • Outstanding customer service skills and ability to communicate effectively with people of various racial, ethnic, age, and income levels.
  • Ability to establish and maintain effective interpersonal relationships at all organizational levels, and with the public.
  • Strong analytical and critical thinking skills as well as a high degree of initiative, maturity, integrity, and good judgment.
  • Strong computer skills including high proficiency with Microsoft Office or similar applications. Preference for extensive mail-merge experience, strong Excel skills, and moderate graphic design experience (Adobe or related).

Preferred Skills: Multilingual ability with a preference for fluency in Spanish and/or Arabic.

Preferred Experience: At least two years of experience preferred in the following areas:

  • Family Recruitment
  • Family Engagement
  • Community Engagement
  • Student Support
  • Front Office Management

Other Qualifications or Characteristics:

  • Flexibility to lead and attend initiatives and events on evenings and weekends.
  • Ability to build trust and drive change by forming good relationships with staff.
  • Self-starter who sets high goals; is comfortable dealing with ambiguity and can handle multiple projects at once.
  • Belief in LEAD's mission of doing "Whatever It Takes" to graduate 100% of our students and help them gain acceptance into a four-year College or University