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Bilingual Community Engagement Manager

2 months ago

Nashville, Tennessee, United States PENCIL Full time
Position Overview

Salary: $50,000 - $54,000 annually

ORGANIZATION'S MISSION:

PENCIL connects local resources with Nashville Public Schools to support students in achieving their educational goals and preparing for their future.

PENCIL aims to foster an environment where students and educators within Metro Nashville Public Schools (MNPS) have fair access to resources and opportunities, enabling students to thrive academically and beyond. This is accomplished by cultivating a community that values diverse perspectives and experiences through active listening, ongoing education, and dedicated advocacy for every student.

Our commitments include:

  • Being collaborative and inclusive — Promoting discussions that elevate the voices of all students and communities, particularly those affected by systemic inequities.
  • Acting with transparency and integrity — Committing to continuous learning, intentionally diversifying our team, and encouraging the sharing of authentic experiences.
  • Exhibiting kindness and gratitude — Appreciating the unique contributions of each student, staff member, and community participant.

ROLE SUMMARY:

The Bilingual Partnership Manager is tasked with overseeing and directing all aspects of PENCIL Partnerships and related volunteer initiatives within a specific set of Metro Nashville Public Schools. A key responsibility is to onboard new community partners and volunteers while maintaining effective relationships with existing stakeholders (businesses, volunteers, donors, organizations, etc.) and school personnel.

This role is vital in achieving the goals outlined in PENCIL's strategic plan, necessitating a diverse skill set and the ability to manage multiple high-level relationships concurrently.

The primary objective of the Bilingual Partnership Manager is to facilitate productive engagement between business and civic partners and MNPS, thereby enhancing student academic performance while supporting school staff and strategic objectives.

Communication in Spanish, both verbally and in writing, will be essential for interacting with students, families, and partners.

KEY RESPONSIBILITIES:

  1. Act as the main account manager for PENCIL Partnerships; ensure all partners navigate the PENCIL Partner Continuum effectively; maintain regular contact with partners to provide support.
  2. Establish strong working relationships with MNPS administrators, school leaders, and staff through ongoing communication and collaborative projects; ensure alignment between PENCIL and MNPS leadership and strategic initiatives.
  3. Document all activities in the designated customer relationship management system in a timely and accurate manner to maintain an up-to-date overview of partnerships.
  4. Support the use of PENCIL's virtual tools and encourage stakeholders to engage with these resources.
  5. Identify and pursue potential partnership opportunities based on the needs of your assigned schools.
  6. Assist with PENCIL's initiatives by organizing volunteer projects and participating in events throughout the year.
  7. Collaborate with PENCIL's marketing team to ensure partners receive appropriate information and recognition.
  8. Participate in networking events and professional development opportunities to promote PENCIL and recruit partners.
  9. Support the Development Team with grant applications and reporting as needed.
  10. Represent PENCIL at stakeholder meetings and community events.
  11. Perform additional duties as assigned.

QUALIFICATIONS:

  • EDUCATION: Bachelor's Degree preferred or equivalent experience.
  • SKILLS:
    • Proficiency in Spanish is required.
    • Ability to manage multiple high-level relationships effectively.
    • Exceptional written and verbal communication skills.
    • Strong interpersonal skills, including the ability to interpret non-verbal cues.
    • Intermediate computer skills, including familiarity with CRM systems, Microsoft Office Suite, and virtual communication tools.
    • Comfortable and confident in various social settings.
    • Ability to work independently while being an active team member.
    • Strong conflict resolution abilities.
    • Effective problem-solving skills and goal-setting capabilities.
    • Organized with thorough documentation practices.
  • EXPERIENCE: Minimum of two years in volunteer management, customer relations, public education, nonprofit development, community engagement, or account management. Experience with school leadership preferred.
  • CONFIDENTIALITY: Ability to handle sensitive information professionally and confidentially.

WORK ENVIRONMENT:

  • Must be able to travel or connect virtually with schools and partners regularly; reliable transportation is necessary.
  • Moderate physical activity is required for administrative tasks.
  • Occasional lifting of up to 25 pounds may be necessary.
  • Employee may need to stand, walk, climb, and balance.

DIVERSITY & EQUAL OPPORTUNITY:

PENCIL is dedicated to building a diverse team that reflects the community we serve. We encourage candidates from underrepresented backgrounds to apply, including those identifying as Black/African American, Indigenous/Native, Hispanic/Latinx, Asian American/Pacific Islander, Middle Eastern/North African, LGBTQ+, and individuals with disabilities.

PENCIL is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This job description is intended to provide a general overview of essential responsibilities and is not exhaustive of all tasks required.