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Family Engagement Associate

2 months ago

Nashville, Tennessee, United States LEAD Public Schools Full time
Job Summary

We are seeking a highly motivated and organized Family Engagement Associate to join our team at LEAD Public Schools. The successful candidate will be responsible for supporting the recruitment and enrollment efforts of our new students and families, while also executing activities to onboard and engage our families, new and returning, with LEAD Public Schools.

Key Responsibilities
  • Student Recruitment and Onboarding Support
    • Contribute to LEAD's recruitment efforts through community engagement, canvassing, and event attendance.
    • Support the recruitment and onboarding activities related to our LEAD Public Schools successfully hitting its enrollment targets as designated by the Director of Enrollment and Family Engagement.
    • Serve as a network point of contact for supporting families through our LEAD Public Schools enrollment process.
  • Customer Experience
    • Support highly successful events for current and prospective students and their families throughout the year.
    • Provide translation support where applicable and appropriate to support our network value proposition, customer experience work, translation, and interpretation needs based on our key demographics.
    • Facilitate stakeholder engagement through family engagement, event management and facilitation, and relationship building to inform our customer experience work and network-wide family engagement strategy.
  • Community Engagement
    • Work with the Director of Enrollment and Family Engagement to maintain and evaluate our geographic priority areas for engagement efforts.
    • Develop strong relationships with community partners and bring those organizations into the school to provide complementary services based on student and campus need.
    • Serve as a liaison between LEAD Public Schools and the greater Nashville community while representing LEAD at community events.
    Requirements
    • High School Diploma or equivalency
    • Strong project management, organizational, and time management skills and meticulous attention to detail.
    • Ability to quickly build trust with parents, students, and family members.
    • Outstanding customer service skills and ability to communicate effectively with people of various racial, ethnic, age, and income levels.
    • Ability to establish and maintain effective interpersonal relationships at all organizational levels, and with the public.
    • Strong analytical and critical thinking skills as well as a high degree of initiative, maturity, integrity, and good judgment.
    • Strong computer skills including high proficiency with Microsoft Office or similar applications.
    Preferred Qualifications
    • At least two years of experience in family recruitment, family engagement, community engagement, student support, front office management, customer service, translation support, or a related field.
    • Flexibility to lead and attend initiatives and events on evenings and weekends.
    • Ability to build trust and drive change by forming good relationships with staff.
    • Self-starter who sets high goals; is comfortable dealing with ambiguity and can handle multiple projects at once.