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Salesforce Administrator

3 months ago

Los Angeles, California, United States ShiftCode Analytics Full time

We need a Salesforce Administrator for a 6+ month contract-to-hire role at our Healthcare client in Los Angeles, CA.

The role will be REMOTE, but we need someone who lives in Southern CA so that after conversion to full-time Permanent status, he or she can come onsite in Los Angeles for quarterly meetings .

Also, the person in this role MUST not require immigration sponsorship, meaning that he or she MUST have green card or be a US Citizen .

Primary Responsibilities
The Senior Salesforce Administrator will own the CRM functional properties, as well as help develop, implement and enhance the platform. Primary duties include handling the day-to-day configuration, support, maintenance and improvement of the CRM platform in order to better serve our clients and the Customer Support team as well as:

  • Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
  • Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
  • Documenting all processes that impact / relate to
  • Delivering User Assistance, Training, Adoption and Satisfaction
  • Monitoring and delivering Data Quality, Migration and Maintenance
  • Monitoring and managing exception logs for back end system integration with SFDC
  • Creating and maintaining reports and dashboards
Essential Functions
  • Manage instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
  • Hands on configuration of all new and existing features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
  • Assist in understanding and resolving process bottlenecks, data issues and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business
  • Participate in change management and deployment process
  • Hands on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; managing duplicate records; identify, debug and develop improved data interfaces and integrations with other systems
  • Keep up to date with Salesforce releases, features and best practices
  • Perform system maintenance including security reviews, release updates, Health Check, and Optimizer.
Required Qualifications
  • Bachelor's degree in computer science, business administration, or a related area or 8 years of relevant experience
  • Certified or in progress of completing Advanced Admin
  • 5+ years of advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code
  • 5+ years of experience working in Agile environment
  • 4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.
  • 3+ years of experience using SOQL, VF, Lightning Components, JIRA and process flow tools
  • 3+ years of experience building web-based UIs and Lightning UIs / Components
  • 3 + years of experience utilizing HTML, JavaScript, and/or CSS
  • Experience managing at least 2 deadline-driven projects simultaneously
  • Ability to work on-call rotations
Education:
  • BA/BS Degree in Computer Science, Engineering, Information Technology or related field.