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Client Services Manager

4 months ago

Marquand, Missouri, United States BCforward Full time

BCforward is currently looking for a dynamic Client Services Manager in Indianapolis, IN.

Essential Details:

  • Job Title: Client Services Manager
  • Location: Indianapolis, IN
  • Employment Type: Full-Time
  • Responsibilities: Includes overseeing client-facing duties for Payforward outsourcing services
  • Requirements:
  • 3+ years experience in Services Delivery or B2B customer service on a results-driven team
  • Demonstrated communication skills and ability to maintain client relationships
  • Bachelor's degree in a related field is a plus

Role Overview:

We are searching for a dedicated Client Services Manager to handle client requests, ensure smooth onboarding of contract workers, and collaborate with internal teams and client representatives.

Key Responsibilities:

  • Act as the main client contact for program needs and communication
  • Define client requirements and processes
  • Conduct daily internal meetings and provide status updates
  • Maintain strong client relationships through regular communication
  • Analyze client feedback to enhance satisfaction

About BCforward:

BCforward, a leading IT solutions and staffing firm since 1998, offers tailored personnel solutions from its Indianapolis headquarters and delivery centers worldwide. As Indiana's top consulting and MBE certified firm, we specialize in providing customized IT staffing and project solutions across various industries. With a global pool of 5000 resources and our subsidiary, Stafforward, we deliver exceptional services to address diverse client needs.

During the application process, we may require personal information for recruiting purposes only. BCforward is an equal opportunity employer requiring candidates to be authorized to work in the US and consent to background checks and drug screening. Falsifying information will disqualify applicants. Employment at BCforward is at-will.