Client Services Liaison
3 days ago
The Client Services Liaison serves as a key liaison between our clients and the call center staff at Meduit. They provide exceptional support and services both internally and externally to resolve issues and ensure client satisfaction.
- Correspond with clients in a professional manner to address their concerns and provide solutions.
- Manage client accounts, which involves analyzing accounts to resolve balance discrepancies, data entry, posting payments and adjustments, and requesting itemized bills from clients.
- Verify insurance eligibility and research and retrieve information from client sites to ensure accurate and timely processing.
- Inspect bankruptcy notifications and generate client reports to provide valuable insights and support.
- Perform all other duties assigned by the manager to ensure seamless client service and support.
Key Qualifications:
- Excellent computer skills, proficient in Microsoft Outlook, Word, and Excel.
- Demonstrates commitment to exceptional professionalism, confidentiality, and service to customers.
- Superb communication and customer service skills, with the ability to work effectively as a team member.
- Good interpersonal skills and ability to build professional relationships with clients.
- Ability to identify and solve problems, with exceptional organizational, time management, and planning skills.
- HS Diploma/GED Required.
- Knowledge of HIPAA, Medicaid, Medicare, Insurance, and FDCPA is a plus.
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