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Head of Client Services

2 months ago

Marquand, Missouri, United States BCforward Full time

BCforward is actively seeking a dedicated Head of Client Services for a pivotal role within our organization.

Overview:

  • Position Title: Head of Client Services
  • Location: Indianapolis, Indiana
  • Employment Type: Full-Time Employee
  • Work Requirement: W2, sponsorship cannot be provided for this role.
  • Compensation: $100,000/year to $120,000/year (negotiable)

Note that actual compensation may vary based on various factors such as experience and responsibilities, and does not include additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

The compensation structure includes a competitive base salary, bonuses, and a comprehensive benefits package with 401k.

Position Overview:

We are looking for an experienced Head of Client Services who will spearhead the delivery of exceptional results, manage project and service strategies, and play a key role in the leadership team. This position requires the development of teams and leaders to foster organizational growth and surpass client expectations. The ideal candidate will be a strategic thinker and collaborative team player, capable of addressing complex business challenges, aligning diverse teams, and ensuring clear solutions through effective project management and client relations.

Key Responsibilities:

  • Strategic Leadership: Formulate and implement best practices to improve efficiency across service lines and projects.
  • Project Oversight: Direct the creation of project charters, engagement plans, and governance frameworks.
  • Business Growth: Identify new service opportunities and cultivate relationships with clients and partners.
  • Client Engagement: Supervise client projects to guarantee timely, within-scope, and budget-compliant delivery.
  • Client Satisfaction: Gather feedback and initiate improvements to uphold high levels of client satisfaction.
  • Team Development: Inspire and lead a high-performing team; promote a collaborative and inclusive work environment.
  • Operational Management: Oversee daily operations, ensuring efficiency and profitability.
  • Financial Oversight: Manage portfolio P&L, monitor financial performance, and implement cost control measures.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field is required; MBA preferred.
  • 10+ years of experience in progressively responsible management consulting leadership roles, including at least 5 years in a senior capacity.
  • Proven success in developing and executing delivery strategies that ensure timely, efficient, and profitable project and service delivery.
  • Exceptional leadership, communication, and interpersonal skills.
  • Demonstrated ability to establish and maintain strong relationships with clients, stakeholders, and team members.
  • Strong financial acumen with experience in managing budgets, financial plans, and performance metrics.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has evolved with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions over the years, catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, we have the capabilities to deliver services for a variety of industries in both public and private sectors, allowing us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.