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Sea Logistics Customer Care Specialist
3 months ago
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Miami site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.
YOUR ROLE
Reporting to the Sea Logistics Customer Care Manager you will support Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
YOUR RESPONSIBILITIES
- You will maintain files related to all sea import shipments.
- Collaborate with employees in all Kuehne+Nagel offices.
- Always challenge status quo when it comes to process improvement and cost control.
- Process files while following all procedures.
- You will maintain real-time visibility of our customers' transactions.
- Create all elements of the customer information into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page.
- Monitor, prioritize and balance customer specific needs daily by answering queries and requests through multi-channel communication streams.
- Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.
- High school diploma or equivalent.
- 1+ years of freight forwarding experience.
- 1+ years of customer service experience.
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]
ABOUT KUEHNE+NAGEL
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
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