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Front Office Supervisor
3 months ago
- This position requires a friendly, helpful, and positive manner when dealing with Guests or fellow employees.
- Anticipate Guests' needs and concerns. Respond promptly and follow up accordingly to ensure guest satisfaction.
- Manages the ongoing training, developing, and retaining staff as well as coaching, and counseling for front office staff.
- Monitors special requests and oversees rate changes and room moves to ensure Guests satisfaction.
- Review daily business levels, anticipate critical situations, and assist in planning effective solutions to best expedite these situations.
- Monitor staff's interaction with Guests and ensure prompt and courteous service.
- Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment, and hours of operation of all activities, events, and outlets.
- Adhere to hotel requirements regarding guest/employee accidents or injuries.
