Services Coordinator Supervisor

2 days ago


Yarmouth, Massachusetts, United States Commonwealth of Massachusetts Full time
Job Title: Services Coordinator Supervisor

The Department of Developmental Services (DDS) is seeking a highly motivated and experienced individual to fill a Services Coordinator Supervisor position in the Southeast Region at the Cape & Islands Area Office.

Job Summary:

The Services Coordinator Supervisor will provide direct supervision to 6-8 Human Service Coordinator I (HSC I) staff, including assigning cases, providing support for crisis management and conflict resolution, facilitating Individual Service Plan (ISP) development, and managing Meditech and Home and Community Services Information System (HCSIS) data.

Key Responsibilities:
  • Ensure completion of ISP process and contracted services for individuals receiving support from DDS.
  • Respond to urgent requests and complete routine referrals to area programs and services.
  • Provide support and consultation to local area provider agencies, family members, and Service Coordinators to facilitate cooperative communication and resolution to critical issues.
  • Participate in provider meetings, planning for services, and sit on the Area Office Management Team and Risk Management Committee.
  • Work with the Area Director and Assistant Area Director to maintain automated data systems, compile statistics, and manage related projects.
  • Be a member of the Area's Massachusetts Comprehensive Assessment Profile (Masscap) Team, performing assessments to inform the Area Director regarding the prioritization process of services.
Preferred Qualifications:
  • Experience working with individuals with intellectual disabilities, families, guardians, providers, and other stakeholders within the DDS community.
  • Good interpersonal skills.
  • Good computer skills and familiarity with Meditech and HCSIS.
  • Competency in basic computer skills (word processing, data base management, and e-mail).
  • Strong supervisory experience in a clinical capacity.
Agency Requirements:
  • Must be at least 18 years of age.
  • Must possess a current and valid Class D Motor Vehicle Operator's License.
Schedule Information:
  • Full-time, 37.5-hour weekly position, 1st shift (Day Shift).
  • Monday through Friday, 9:00 am to 5:00 pm.
  • Days off: Saturday and Sunday.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder, to participate fully and contribute meaningfully to their communities as valued members.

DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs, visit:

Pre-Offer Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Recommended candidates must successfully complete pre-employment screening, which includes:

  • Disabled Persons Protection Commission (DPPC) Abuse Registry Search.
  • Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
  • National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

As part of the hiring process, the Office of Human Resources will verify any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the form.

For help logging into/resetting your MassCareers profile, call the Employment Service Center at for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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