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Resort Operations Manager

2 months ago

South Yarmouth, Massachusetts, United States Red Jacket Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Red Jacket Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front office operations, and leading a team of front office staff.

Key Responsibilities
  • Guest Service
    • Anticipate and respond to guest needs and concerns in a friendly and professional manner.
    • Monitor guest satisfaction and take proactive steps to resolve any issues.
  • Front Office Operations
    • Manage the front office team, including training, developing, and retaining staff.
    • Oversee the handling of special requests, rate changes, and room moves.
  • Leadership and Development
    • Lead by example and demonstrate a positive and supportive attitude towards guests and colleagues.
    • Develop and implement effective strategies to improve guest satisfaction and front office operations.
  • Knowledge and Compliance
    • Stay up-to-date with hotel policies and procedures, including accident and injury protocols.
    • Ensure compliance with all relevant laws and regulations.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a front office supervisory role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.