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Sr Tech Ops Lead, Strategic Accounts Business Operations

3 months ago

East Palo Alto, California, United States Amazon Full time

AWS Strategic Accounts Business Operations team is seeking an Operations leader to work with Tech Solution teams (Solution Architects) to build and run critical business management cadences including goal setting, key initiatives, monthly business reviews, productivity and revenue impact analysis, to make business recommendations – all in an environment of rapid growth and increasing complexity. This will include working with the Tech leadership to develop, implement and manage the business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives.

The successful candidate must be able to roll-up his/her sleeves, and work directly with the models/data. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate for their customers to other internal parties. Active collaboration with leadership in AWS Business Intelligence, Specialists, Business Development will be crucial to the effective execution of the responsibilities. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a way that is clear and easy-to-understand.

Key job responsibilities

Sr Tech Ops lead will act as a trusted advisor to support incubation and growth for some of the newest and most innovative areas of the business such as GenAI. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to their customers. This position also manages the administration and execution of the team's targets, including segmentation of business goals, measurement of goal attainment, evolving and driving various demand generation campaigns and proposing improvements to the Business to increase its effectiveness in driving desired results.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | East Palo Alto, CA, USA | San Francisco, CA, USA | Santa Clara, CA, USA | Seattle, WA, USA

Basic Qualifications

  • Bachelor's degree or equivalent
  • Experience in business-process design or equivalent
  • Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

Preferred Qualifications

  • Experience using Salesforce (or other CRM tool) or BI tools
  • Experience presenting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.