Service Desk Engineer; Application Support

4 weeks ago

Phoenix, United States Vaco Remote Work Freelance Full time
Vaco is on the hunt for a strong Application Specialist who will be responsible for supporting clients on multiple customer facing applications. In this role you will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels. We are looking for those with previous application support experience and an outstanding background resolving high volume tickets (15-20/day). This position does require experience working within SQL. If you are interested in learning more please reach out to a member of the Vaco team today.
 You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.In this role, you will be responsible for:
  •  
  • Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
  • Schedules work to meet priorities and minimize business disruption.
  • Maintains security and functionality through the application of temporary fixes and workarounds.
  • Updates knowledge base to facilitate future resolution of common errors.
  • Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
  • Processes after-hours data changes on production systems.
  • Performs other job-related duties as assigned or apparent.
Qualifications:
  • Experience with ITSM processes and toolsets.
  • Outstanding ability to solve problems quickly and efficiently.
  • Experience with knowledge management methodologies and toolsets.
  • Previous support of enterprise level applications in a virtual support environment across multiple technology environments. 
  •  
  • Experience writing SQL queries to retrieve and manipulate data.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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