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Application Support Specialist

2 months ago

Denton, United States InsideHigherEd Full time

Title: Application Support Specialist

Employee Classification: Application Support Specialist

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: 42,000.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.

The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

The Application Support Specialist is part of a team responsible for working with the academic units to ensure the proper coding and maintenance of all degree requirements in UNTs degree audit application, uAchieve. The Application Support Specialist performs their daily tasks under the supervision of the Assistant Registrar for Academic Support. This position requires knowledge and understanding of student records processing, academic policies and procedures, and the college curriculum process. It requires the ability to identify and address problems. This position requires superior analytical and problem-solving skills with demonstrated competence in use of logic. Must be detail oriented and able to work both independently and as part of a team. NOTE: This is a technical position and is NOT student facing.

Minimum Qualifications

Associate's degree in related field and two years of work experience in computing, information systems, or related field; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

  • Proficient understanding of relational database, client server concepts, and computer programming, and understanding of all phases of the application development lifecycle.
  • Strong MS Office skills (Word, Excel).
  • Certifications in supported technologies.
  • Excellent organization, teamwork, problem solving, and communication (verbal and written) skills.
  • Ability to work well with people in all levels of the organization

Preferred Qualifications

Required License/Registration/Certifications

Job Duties:

  • Works with the academic advising offices and support areas to develop and maintain degree audit encoding. Encoding is the process of interpreting degree requirements, translating that information into the degree audit system terminology, and then entering that information into degree audit system tables. The entering of information into degree audit system tables requires an understanding of the degree audit system processes and could be likened to learning a programming language.
  • Maintain and expand the transfer guides maintained on the UNT website.
  • Work with academic advisors and support areas to address individual student issues within uAchieve and UNTs student information system, EIS.
  • Provide technical assistance to Admissions, Records, and Transfer Processing staff to resolve issues with student records.
  • Support training opportunities for UNT faculty and staff on degree audit usage and functionality.
  • Follows the proceedings of meetings of key committees to ensure that all approved changes and modifications to UNTs academic requirements are maintained in the degree audit system.
  • Works with the Assistant Registrar for Academic Support as directed on system upgrades and new projects associated with the degree audit system.
  • Completes all required training as assigned.

Work Schedule:

Mon-Fri 8a-5p with some overtime

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.