Credit and Collections Supervisor

1 month ago

Wilmington, United States Vaco Full time
Vaco Boston is partnered with a manufacturer seeking a full time Credit Collections Supervisor. The role will integrate with the current members of the Accounting Department in all areas including but not limited to accounts receivable, invoicing, researching account discrepancies, and monitor a collections portfolio.

This role not only offers a competitive base salary but also includes an outstanding benefits package. We encourage anyone to apply even if you don’t seem to check off every box line item. 401K with Company Match, Health Insurance, Discretionary Annual Bonus, plus additional perks.

JOB DUTIES
  • Customer services centric satisfying all needs for internal and external stakeholders
  • Foster and maintain long-standing professional relationships
  • Responsible for a large volume of client emails and able to respond timely
  • Handly specialized monthly reports and present findings to management  
  • Examine weekly summary reports that indicates customer balances and highlights any areas of concern.
  • Review auto invoicing report (from the previous business day) to ensure all invoices were generated.
  • Trouble shoot and resolve invoices that failed to deliver.
  • Perform routine root cause analysis to resolve current and mitigate future, invoice disputes, billing issues and deductions.
  • Regularly monitor accounts for credit use and early detection of risk.
  • Report and respond to past due accounts and credit concerns with escalation to leadership where necessary for intervention.
  • Maintain and continuously seek ways to improve departmental and organization key performance indicators including Days Outstanding, Past Due and Current Percentage, Average Days Delinquent.
REQUIREMENTS
 
  • BS/BA in Finance, Accounting, or other Business degree is preferred, but not required.
  • Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
  • Ability to negotiate and effectively communicate judgment decisions required.
  • Excellent written and oral communication skills required.
  • Related work experiences with receivables or credit collections are a must.
  • Must be detail oriented and organized

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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