Collections Team Leader
2 weeks ago
Are you seeking a fulfilling career in a dynamic environment? If you have a background in collections and prefer a supportive approach over aggressive tactics, PeopleShare Inc. has an excellent opportunity for you as a Collections Team Leader with a rapidly expanding HVAC company.
In this role, you will be part of a dedicated team of finance professionals, responsible for managing customer accounts, reaching out to clients regarding overdue balances, and establishing payment arrangements. This position emphasizes a service-oriented approach to customer interactions—no high-pressure methods, just a commitment to assisting customers with their accounts.
Key Details for the Collections Team Leader Position:
- Schedule: Monday to Friday, Full-time with FLEXIBLE START TIMES between 7:45 AM and 9:00 AM
- Compensation: $19-21 per hour (negotiable based on experience)
- Oversee customer accounts to ensure timely payments
- Contact customers to notify them of overdue balances, collect payments, and facilitate payment plan arrangements
- Process refunds and manage credit card transactions
- Maintain updated account information and handle membership renewals, extensions, and cancellations
- Address customer inquiries related to payments and account issues
- Investigate customer account details, payment history, and necessary documentation
- High School Diploma or GED required
- Exceptional mathematical and analytical abilities
- Detail-oriented with strong organizational skills
- A minimum of 3 years of experience in collections or related finance fields is essential
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