Collections Team Leader

2 weeks ago


Wilmington, Delaware, United States PeopleShare Inc Full time
***Immediate Openings for Collections Team Leaders***

Are you seeking a fulfilling career in a dynamic environment? If you have a background in collections and prefer a supportive approach over aggressive tactics, PeopleShare Inc. has an excellent opportunity for you as a Collections Team Leader with a rapidly expanding HVAC company.

In this role, you will be part of a dedicated team of finance professionals, responsible for managing customer accounts, reaching out to clients regarding overdue balances, and establishing payment arrangements. This position emphasizes a service-oriented approach to customer interactions—no high-pressure methods, just a commitment to assisting customers with their accounts.

Key Details for the Collections Team Leader Position:
  • Schedule: Monday to Friday, Full-time with FLEXIBLE START TIMES between 7:45 AM and 9:00 AM
  • Compensation: $19-21 per hour (negotiable based on experience)
Responsibilities of the Collections Team Leader:
  • Oversee customer accounts to ensure timely payments
  • Contact customers to notify them of overdue balances, collect payments, and facilitate payment plan arrangements
  • Process refunds and manage credit card transactions
  • Maintain updated account information and handle membership renewals, extensions, and cancellations
  • Address customer inquiries related to payments and account issues
  • Investigate customer account details, payment history, and necessary documentation
Qualifications for the Collections Team Leader:
  • High School Diploma or GED required
  • Exceptional mathematical and analytical abilities
  • Detail-oriented with strong organizational skills
  • A minimum of 3 years of experience in collections or related finance fields is essential
PeopleShare Inc. is a leading staffing agency in the region, offering a variety of temporary, temp-to-hire, and permanent positions across multiple sectors. We are committed to providing equal employment opportunities to all individuals without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under applicable laws.

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