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Restaurant Supervisor
1 month ago
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
Essential Duties & Responsibilities:
- Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
- Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
- Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
- Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
- Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
- Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
- Assist with the recruitment and hiring of new restaurant staff as needed.
- Perform other duties as assigned by management.
- High school diploma or equivalent required.
- Associate degree preferred.
- Minimum of two (2) years guest service experience.
- Supervisory experience required.
- Responsible alcohol service requirements-TIPS Certification required.
- Health department sanitations codes & requirements-SERV Safe Certification required.
- Energetic and enthusiastic personality essential.
- Proficiency in computer systems and software such as POS systems
- Will work for extended periods without sitting.
- Required to lift furniture and other heavy items such as dishes up and down stairs.
- Will be required to be available for work on all major holidays.
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