Patient Services Supervisor

4 days ago


Norfolk, Virginia, United States Compass Group USA Full time
Job Summary

As a Patient Services Supervisor with Compass Group USA, you will play a vital role in ensuring the successful operation and customer service of our Food and Nutrition Services Department. This exciting opportunity is perfect for an energetic and entry-level manager looking to launch their career in the food service industry.

Key Responsibilities:
  • Ensure patient satisfaction by meeting and exceeding expectations.
  • Provide alternatives to menu options as allowed on prescribed diets, taking into account food allergies, sensitivities, cultural, ethnic, and religious preferences.
  • Act as a liaison between nursing and patients, evaluating daily patient meal selection, tray completion, tray delivery, and tray retrieval processes.
  • Resolve patient concerns or complaints promptly and report concerns to supervisors as necessary.
  • Assist in the responsibility for all food service-related activities, including quality improvement, sanitation, infection control, and facility-related activities.
  • Perform other duties as assigned.
Requirements:
  • 2 years of food service experience.
  • Experience in restaurants, hotels, corporate dining, education, military, healthcare, and/or related food service operations.
  • Some knowledge of food trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
  • Supervisory, leadership, management, and coaching skills, with excellent written and verbal communication abilities.
  • Ability to communicate effectively with management, clients, customers, and associates.
  • Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • ServSafe Certification is preferred.
About Compass Group USA

Compass Group USA is a leading national food and nutrition services company dedicated to serving over 600 hospitals and healthcare systems. We are committed to providing exceptional guest experiences and socially responsible practices. Our comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption.

We are proud to be a member of Compass Group, a global leader in food and support services. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.



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