Technical Support Engineer

1 month ago

Tampa Bay, United States Rapid7 Full time

Technical Support Engineer I - Hybrid, Tampa
We are seeking a full time Technical Support Engineer I who will be based out of our Rapid7 office in Tampa, Florida In this role you will be supporting customers by using your networking skills to troubleshoot complex issues via phone, email, and video conferencing. This is a hybrid role, 3 days onsite, 2 days remote.
About the Team
Our ever growing Technical Support team are seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems.
About the Role
Are you passionate about delighting your customers and helping them solve complex network and product issues? Are you the person who enjoys technical challenges and thrives to learn and develop security and vulnerability management skills beyond expectations? If so, then you are the perfect person to join our unique and growing support team As a Technical Support Engineer, you will provide exceptional support experiences to a wide range of technical and security focused audiences. This role offers an exciting opportunity for an individual looking to immerse themselves in a fast paced role with endless growth opportunities.
In this role, you will:

  • Support customers successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure
  • Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues
  • Using the many resources available to our Support team to learn, troubleshoot and reproduce customer issues
  • Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues
  • Learn and expand your knowledge of the our Vulnerability Management Platform to become a subject matter expert
  • Troubleshoot investigations and identify defects or false positive alerts


The skills you'll bring include:

  • Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS)
  • Understanding of log analysis methods (using regex to debug large log files)
  • Demonstrable usage of packet inspection, pcaps, Wireshark, Procmon
  • Troubleshooting and understanding of network architecture
  • Excellent problem solving and critical thinking skills
  • Fantastic verbal and written communication


We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 11,000+ customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

  • Technical Support Engineer

    1 month ago

    Tampa, Florida, United States Rapid7 Full time

    Technical Support Engineer I - Hybrid, TampaWe are seeking a full time Technical Support Engineer I who will be based out of our Rapid7 office in Tampa, Florida In this role you will be supporting customers by using your networking skills to troubleshoot complex issues via phone, email, and video conferencing. This is a hybrid role, 3 days onsite, 2 days...

  • Technical Support Engineer

    4 weeks ago

    Tampa, United States Rapid7 Full time

    Technical Support Engineer I - Hybrid, Tampa We are seeking a full time Technical Support Engineer I who will be based out of our Rapid7 office in Tampa, Florida! In this role you will be supporting customers by using your networking skills to troubleshoot complex issues via phone, email, and video conferencing. This is a hybrid role, 3 days onsite, 2 days...

  • Technical Support Engineer

    6 days ago

    Tampa, Florida, United States DPR Construction Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Field Support Specialist to join our team at DPR Construction. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal employees and external business partners.Key ResponsibilitiesTechnical Support: Provide timely and effective...

  • Aerospace Quality Engineer

    3 months ago

    Tampa, United States Unitek Technical Services Full time

    Disclaimer: This posting will re-direct you to Unitek Career page and submitting your application will take up to 5 minutes. Should you want to skip the step, please feel free to reach us or send your resume directly to eric.joyner@ntslabs.com Unitek Technical Services provides supplier management, development, and related technical services to corporations...

  • Aerospace Quality Engineer

    2 days ago

    Tampa, United States Unitek Technical Services Full time

    Disclaimer: This posting will re-direct you to Unitek Career page and submitting your application will take up to 5 minutes. Should you want to skip the step, please feel free to reach us or send your resume directly to samantha.sinclair@ntslabs.com Unitek Technical Services provides supplier management, development, and related technical services to...

  • Technical Support Engineer

    4 weeks ago

    Tampa, United States Midea Full time

    Midea America Corp. is one of the world's largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform, and innovate the marketplace, utilizing our commitment,...

  • Technical Proposal Engineer

    2 weeks ago

    Tampa, Florida, United States BW Water Americas, Inc. Full time

    Job OverviewPosition Title: Applications/Proposal EngineerDepartment: Applications/Process EngineeringReporting To: Applications/Process Engineering ManagerLocation: Tampa, FLCompany Overview:BW Water Americas, Inc. is a leading provider of integrated solutions for advanced water and wastewater treatment systems. With over three decades of expertise in the...

  • Regional Support Engineer Site Lead

    3 days ago

    Tampa, Florida, United States PVM Inc Full time

    Job SummaryWe are seeking a highly skilled Regional Support Engineer Site Lead to oversee and manage technical support operations within a designated region. As a key member of our team, you will provide advanced technical assistance, lead a team of support engineers, and ensure optimal performance of IT systems.Key ResponsibilitiesTechnical Leadership: Lead...

  • Lead Geotechnical Engineer

    2 weeks ago

    Tampa, Florida, United States Atlas Technical Consultants Full time

    Position: Senior Geotechnical Engineer (GEO Engineer 3) Company: Atlas Technical Consultants About Us: Atlas Technical Consultants stands as a prominent entity in the realm of civil engineering, materials testing, and geotechnical consulting services, catering to a diverse array of environmental, industrial, and infrastructure construction initiatives. Our...

  • Lead Geotechnical Engineer

    2 weeks ago

    Tampa, Florida, United States Atlas Technical Consultants Full time

    Senior Geotechnical Engineer (GEO Engineer 3) Atlas Technical Consultants is in search of a skilled and forward-thinking Senior Geotechnical Engineer (GEO Engineer 3) to enhance our capabilities in geotechnical engineering. About Atlas Technical Consultants Atlas is a prominent player in the fields of civil engineering, materials testing, and geotechnical...

  • Lead Geotechnical Engineer

    2 weeks ago

    Tampa, Florida, United States Atlas Technical Consultants Full time

    Senior Geotechnical Engineer (GEO Engineer 3) Company Overview: Atlas Technical Consultants stands as a prominent figure in the realms of civil engineering, materials testing, and geotechnical consulting, catering to a variety of environmental, industrial, and infrastructure construction projects. About the Geotechnical Engineering Division: Our geotechnical...

  • Lead Cloud Solutions Engineer

    2 weeks ago

    Tampa, Florida, United States C4 Technical Services Full time

    Position Title: Lead Cloud Solutions EngineerWork Environment: RemoteRole Overview:As a Lead Cloud Solutions Engineer, you will play a pivotal role in the design, implementation, and management of cloud infrastructure solutions. Your expertise will be essential in ensuring the stability and efficiency of technology systems while providing top-tier technical...

  • Senior Manager, Technical Support

    2 months ago

    Tampa, United States Rapid7 Full time

    Senior Manager, Technical Support (SaaS) | Tampa, FLWe are looking to add a dynamic Senior Manager of Technical Support Engineering to lead a team of skilled engineers, enhance our operational processes, and elevate our customer experience. This role is ideal for a support leader with demonstrable experience driving strategic change and wanting to make a...

  • Manufacturing Project Engineer

    6 days ago

    Green Bay, Wisconsin, United States STS Technical Services Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Manufacturing Project Engineer to join our team at STS Technical Services. As a key member of our operations team, you will be responsible for providing direct support to our manufacturing and facilities projects.Key ResponsibilitiesProvide technical support to operations and facilities...

  • Data Technical Support

    2 weeks ago

    Tampa, United States Iron EagleX Full time

    Overview: Iron EagleX is a veteran owned defense contracting company based in Tampa, FL. It is our mission to provide solutions to the most challenging technical problems facing the Department of Defense while simultaneously making a positive impact on our employees and community. Responsibilities: Job Description: These positions are contingent upon the...

  • Technical Sales Engineer

    2 weeks ago

    Green Bay, Wisconsin, United States Jobot Full time

    Applications Engineer: Innovative and Supportive OrganizationThis Jobot Job is hosted by: Tony CallahanAbout Us:We are a leading provider in our industry, operating under multiple brands that allow us to deliver comprehensive solutions to our clients. Our core principles focus on valuing our employees and clients alike, believing that prioritizing our...

  • Technical Sales Engineer

    2 weeks ago

    Green Bay, Wisconsin, United States Jobot Full time

    Applications Engineer: Dynamic and Supportive OrganizationThis Jobot Job is hosted by: Tony CallahanAbout Us:We are a leading provider in our sector, encompassing various companies that enable us to offer comprehensive services to our clients, ranging from components to complete solutions. Our core principles focus on our workforce and our clientele. We...

  • Technical Support Technician

    3 weeks ago

    Tampa, United States Bemana Power Recruitment Full time

    We are recruiting for a manufacturer of domestic water booster systems and pumping packages that is looking for a technical support technician. This person will mainly be working in the office providing technical support to customers over the phone. This is a great opportunity to get out of the field.  Job Duties: Available for service...

  • Technical Support Technician

    3 weeks ago

    Tampa, United States Bemana, LLC Full time

    Job DescriptionJob DescriptionWe are recruiting for a manufacturer of domestic water booster systems and pumping packages that is looking for a technical support technician. This person will mainly be working in the office providing technical support to customers over the phone. This is a great opportunity to get out of the field. Job Duties:Available for...

  • Senior Hadoop Engineer

    2 weeks ago

    Tampa, Florida, United States C4 Technical Services Full time

    Senior Hadoop Engineer Work Location: Remote Objective: This role is part of a significant enterprise initiative focusing on the "Smartbot project," which integrates Python and Hadoop development tasks. Candidates should possess proficiency in both technologies. A Hadoop Engineer is tasked with the architecture, development, and management of systems...