Tech Support Engineer
4 weeks ago
- Top Technology Client
- Technical Support Engineer
About Our Client
- Versatile project management and collaboration platform designed to help teams organize their work and streamline workflows. It features customizable boards, allowing users to track tasks, projects, and timelines in a visually intuitive way. The platform supports automation and integration with various tools, enhancing efficiency and collaboration. With its user-friendly interface, and caters to a wide range of industries, making it suitable for teams of all sizes.
Job Description
- Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable Experience with inspecting and diagnosing web-applications and/or mobile applicationsStrong understanding of and experience with REST APIs and/or GraphQL APIKnowledge of Single Sign-on including OAuth, SAML, and SCIMAbility to reproduce customer issues, perform initial triage and file bugs with EngineeringCommitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolutionExcellent interpersonal skills and multitasking abilitiesSuperb written and verbal communication skillsPositive attitude, empathy, and high energyAbility to take initiative and adapt
What's on Offer
Top Technology CompanyHybrid work schedule Great benefits Customer facing role
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