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Ad Operation Support engineer
2 months ago
Duration: 24 Months Contract
Job Description:
Ad Platform Technical Operations Solutions Engineer supporting the Ad Platforms technology team, you are a part of a high-performing team redefining TV advertising.
Responsibilities:
- We’re seeking an ambitious Solutions Engineer who will be responsible for owning day-to-day technical operations for the creative transcoding pipelines.
- Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high-volume, production environments.
- The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations.
- For this particular role, you should be well-versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics.
- You will be accountable for the monitoring, health and stability of our ad ingestion, validation and asset review communication queues.
- Asist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
- Ensure monitoring and alerting on production services are in place and be available on-call for production incidents and new product launches.
- Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
- Investigate complex issues, diagnose product bugs, and resolve requests.
- Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives.
- Maintain detailed support documentation for both internal and external use to strategically identify, distribute and execute Standards and Practices.
- Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes.
Experience:
- 7+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
- Experience in ad technology, operations, support or incident management.
- Strong grasp of online video and display advertising and monetization.
- Solid understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
- Working knowledge of digital video experience and/or digital asset management.
- Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.).
- Fluency in SQL.
- Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
- Working knowledge of monitoring platforms (CloudWatch, Datadog, PagerDuty or similar platforms).
- Experience managing a support ticket queue in JIRA, Zendesk, or similar system
Skills:
7+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
Education:
BS STEM
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Mayur
Email: MayurJ@ustechsolutionsinc.com
Internal Id: 24-19736
