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Customer Service Order Entry Specialist

3 months ago

Orlando, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Livermore CA or Orlando, FL location in the Abbott Heart Failure, Acelis 

Connected Health business. Our Heart Failure solutions are helping address some of the Worldâs 

greatest healthcare challenges. The main purpose of this role is to ensure that customer orders are processed timely. Daily review of orders that need processing support, product maintenance and updates, monitoring inventory levels, 

and making inventory buying decisions.

What Youâll Work On

⢠Works daily reports to ensure all orders are fulfilled.

⢠Follow up with vendors on back-order items.

⢠Obtains approval to substitutes like items to fulfill orders.

⢠Trouble shoot orders in the system as necessary.

⢠Cancels orders when necessary

⢠Follows up on lost orders and creates RMAâs when necessary.

⢠Add, edit, or update product information.

⢠Create purchase orders as needed to restock Livermore and/or Gainesville warehouse

⢠Adhere to the department metric standards set by your supervisor or manager.

⢠Create and / or modify POs as needed

⢠Assist with implementation of workflow productivity improvements.

⢠Assist in training new hires.

⢠Follow up on escalations related to supply orders

⢠Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.

⢠Understand and adhere to all business processes and procedures.

Required Qualifications

⢠High school diploma or GED

⢠Minimum of one year of customer service experience

Preferred Qualifications

⢠Associate degree or equivalent work history

⢠Knowledge with Excel

⢠Spanish Speaking Preferred

⢠Some data processing experience preferred.

⢠Capability of typing 40 wpm

⢠MS Office knowledge

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbottand on Twitter @AbbottNews.



The base pay for this position is $24.45 â $48.95 per hour. In specific locations, the pay range may vary from the range posted.