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Data Entry Customer Service

2 months ago

Orlando, United States Sales Bizlab Full time
Job DescriptionJob Description

Sales Bizlab is looking for a customer service representative to join our team in our Orlando office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

We are is looking for a detail-oriented and customer-focused Data Entry Customer Service representative. This role involves handling customer inquiries and complaints while accurately entering data into our systems. The ideal candidate will have strong communication skills and a knack for solving problems efficiently.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$19.50  - $31.00  hourly

Location: Orlando, FL

THIS WILL BE AN ON-SITE JOB

Responsibilities:

  • Enter and update customer information in the company’s database with a high level of accuracy.
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints by determining the cause of the problem, explaining the best solution, and following up to ensure resolution.
  • Maintain customer records by updating account information and logging communications.
  • Provide product and service information to customers, addressing any questions they may have.
  • Work closely with other departments to ensure customer satisfaction and data integrity.
  • Assist in preparing reports and analyzing data to identify trends and areas for improvement.
  • Perform routine administrative tasks such as filing, scanning, and organizing documents.
  • Follow company procedures and guidelines to handle customer interactions consistently.
  • Contribute to team efforts by accomplishing related tasks as needed.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in data entry and customer service is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM software.
  • Ability to handle confidential information with discretion.
  • Problem-solving skills and a customer-first attitude.
  • Ability to work independently and as part of a team.

Benefits:

  • Health insurance (medical, dental, vision).
  • Retirement savings plan (401k) with company match.
  • Paid time off (vacation, sick leave, holidays).
  • Opportunities for career advancement and professional development.

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