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Customer Service Specialist

2 months ago

orlando, United States Swipe Say Easy Full time

We are currently seeking a Customer Service Specialist to join our team and provide exceptional service to our valued customers


As a Customer Service Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to showcase your excellent communication skills and problem-solving abilities while working in a fast-paced and rewarding environment.


Responsibilities:


  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information about our products, services, and policies
  • Assist customers with order placement, tracking, and returns
  • Resolve customer complaints and concerns effectively and efficiently
  • Document all customer interactions and maintain accurate records
  • Collaborate with internal teams to address customer needs and improve the overall customer experience
  • Identify opportunities to upsell or cross-sell additional products or services
  • Stay updated on product knowledge and industry trends to better serve customers


Qualifications


  • High school diploma or equivalent (college education preferred but not required).
  • Excellent verbal and written communication skills, with a friendly and professional phone presence.
  • Quick learner, able to adapt to new processes and procedures.
  • Basic computer skills and familiarity with customer service software (previous experience is a plus).
  • Strong interpersonal skills and a genuine desire to assist and engage with customers.


Join our team and become a trusted advocate for our customers Apply now to become a Customer Service Representative and contribute to delivering outstanding customer service and satisfaction.