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Customer Service Specialist

2 months ago

Orlando, Florida, United States Brenntag Full time

Job Summary:

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Key Responsibilities:

  • Efficiently place and confirm orders via various channels, ensuring timely communication regarding order changes to the customer.
  • Verify all shipping, billing, pricing, and purchase order information to ensure accuracy.
  • Enter special instructions related to orders, customer requests, and notes.
  • Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
  • Provide necessary support to sales staff while in the field.
  • Regularly communicate with internal and external customers on various issues.
  • Operate as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
  • Audit customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
  • Document and resolve customer complaints.
  • Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
  • Ensure compliance with regulations, policies, and procedures to maintain high-quality service standards.

Requirements:

  • 2+ years of experience in Customer Service or a similar discipline.
  • Chemical Distribution or Manufacturing experience is a plus.
  • Strong problem-solving skills, ability to work independently, and excellent communication skills.
  • Excellent interpersonal skills with a passion for collaboration.
  • Ability to work in a fast-paced, deadline-driven environment and prioritize heavy workload and multitasking.
  • Dedication to teamwork, customer satisfaction, and results.
  • Excellent written and oral communication skills.
  • Willingness to work overtime, have on-call hours, or work after hours.
  • Ability to remain calm under pressure.
  • Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.