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Customer Service Representative

2 months ago

Orlando, Florida, United States Sales Bizlab Full time
Job Description

Job Summary: Sales Bizlab is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Orlando. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, handling data entry tasks, and maintaining extensive product knowledge.

Key Responsibilities:

  • Data Entry: Enter and update customer information in databases with accuracy and attention to detail.
  • Customer Service: Respond to customer inquiries via phone, email, or chat, providing timely and professional support.
  • Product Support: Assist customers with product information, order statuses, and any other queries.
  • Order Processing: Process orders, forms, and applications efficiently.
  • File Management: Maintain and organize digital files and records.
  • Issue Resolution: Ensure customer satisfaction by resolving issues and escalating complex cases when necessary.
  • Administrative Tasks: Assist with administrative tasks such as generating reports and tracking customer interactions.
  • Team Collaboration: Collaborate with the customer service and data entry teams to improve processes.
  • Confidentiality: Maintain confidentiality and protect customer information.

Requirements:

  • Education: High school diploma or equivalent (Associate's degree or relevant certifications are a plus).
  • Experience: Previous experience in data entry and customer service is preferred.
  • Technical Skills: Strong typing skills with a high level of accuracy, proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry software.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Strong problem-solving skills and attention to detail.
  • Time Management: Ability to multitask, prioritize, and manage time effectively.
  • Teamwork: Ability to work independently and as part of a team.
  • Customer Focus: Customer-focused with a friendly, positive attitude.

Benefits:

  • Health Insurance: Health insurance (medical, dental, vision).
  • Retirement Plan: Retirement savings plan (401k) with company match.
  • Paid Time Off: Paid time off (vacation, sick leave, holidays).
  • Professional Development: Opportunities for career advancement and professional development.