Service Manager

2 weeks ago

Dallas, United States tapwage Full time

- Assist in the development of the service budget and financial resources necessary to accommodate current and future maintenance and repair projects by analyzing market trends, financial reports, employee staffing levels, and organizational growth and work within approved budget guidelines.
- Assist Portfolio Manager with monitoring and allocating Turnover, Capex Funds, and R&M Budgets.
- Develop, negotiate and execute service contracts with assistance from Corporate Purchasing.
- Manage and negotiate vendor contracts, contractor's schedules and work completed inspections for assigned communities.
- Ensure current and future maintenance and repair projects do not exceed approved budgeted expenses.
- Provide oversight of safety awareness and safety reports.
- Conduct inspections on Turns, Pool, Curb Appeal, Shop, Landscaping/grounds, amenities, Turn Process, Review Shop Report, Safety Inspection, and safety compliance to ensure that they reflect and represent the high quality of the community.
- Work with Portfolio Managers and the Area Directors to identify revenue enhancing and expense saving potential ROI Projects.
- Ensure preventive maintenance programs are reviewed and related work completed.
- Monitor and set time and quality standards for service request and apartment turns.
- Coordinate technical training seminars for service associates and monitor training program completion rates for required and RISK and Safety courses.
- Review Casualty Loss Claims and look for ways to prevent future losses and minimize costs of existing Casualty Loss Claims.
- Develop and maintain emergency action procedures for the properties.
- Hire and train new staff and develop staff to maximize potential including broad level development plans for Service Managers. Manage schedules for maintenance personnel to ensure proper coverage of portfolio and timely resolution of work orders.
- Supervise direct reporting staff in accordance with overall company policy.
- Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
- Approve time records and requests for time off as needed.
- Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
- Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
- Comply with all Billingsley policies and procedures related to employment.
- Commit to Living the Billingsley Core Values each day in every action taken when executing the essential functions of the job.

PERFORMANCE REQUIREMENTS

- Knowledge of organizational and community policies and procedures.
- Knowledge and understanding of business concepts and research principles, processes, and techniques.
- Knowledge of the principles of strategic business decision-making.
- Ability to apply policies and procedures to solve Company issues.
- Demonstrated understanding of overall property service management.
- Demonstrate the ability to proactively prioritize needs and effectively manage resources.
- Demonstrated experience and expertise in project planning and management; in analysis of operations for the purpose of proposing innovative solutions to problems; and in organizing, writing, and editing information.
- Must know and follow the Fair Housing laws.
- Strong personnel management skills.
- Knowledge of fiscal management.
- Demonstrated ability to monitor training programs and identify and provide one-on-one training as needed.
- Ensures that minimum training requirements are met for all service teams in the area.
- Mentors and coaches other Service Managers.
- Ability to develop and prepare business analysis and plans.
- Ability to exercise initiative, problem solving and decision-making skills.
- Ability to read, analyze, and interpret financial reports and contracts.
- Manage multiple projects, set priorities, exercise sound judgment, and clearly communicates findings and advice.
- Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
- Ability to apply and teach the principles and practices of work leadership and management.
- Motivate the community team and manage their performance in accordance with company policies, values, and business practices.
- Proven exceptional communication skills both written and verbal.
- Performs duties that require considerable initiative, independent judgment, and strong communication skills.
- Demonstrated ability to communicate effectively with residents, vendors, contractors, Company managers, and associates.
- Respond to common or technical inquiries or complaints from subordinates, regulatory agencies, or members of the business community.
- Ability to quickly develop strong internal working relationships.
- Skilled in the use of the internet, spreadsheets, and word processing software.
- Ability to process computer data and to format and generate reports in Yardi.

Skills, Experience, And Education

- Requires skill and knowledge equivalent to a high school diploma.
- Completed all Grace Hill e-learnings as required
- Must have a minimum 6 years of experience as a Service Manager in multi family maintenance
- EPA, HVAC, CPO and MPO certifications
- CAMT certified
- Must have knowledge of OSHA safety rules and regulations.
- Must have management skills.
- Excellent customer service skills.
- Must be able to work a flex schedule and be on-call for emergencies on weekends, evenings and holidays.
- Valid Driver's License with no major violations within the past 12 months is required.

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