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Customer Service Representative

2 months ago


Dallas, Texas, United States Precision Door Service Full time
About Precision Door Service

We are a leading provider of residential garage door solutions with a nationwide presence. Our dedicated technicians repair over 1000 garage doors daily, showcasing our expertise and commitment to customer satisfaction.

Our Mission

To deliver exceptional garage door repair services, ensure customer satisfaction, and recognize excellence among our franchisees and staff.

Our Vision

To establish Precision Door Service as the national benchmark in garage door repair services.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for resolving product or service issues effectively, handling a high volume of incoming calls, and providing accurate information to customers.

Key Responsibilities
  • Resolve product or service issues effectively
  • Handle a high volume of incoming calls
  • Identify customer needs and provide accurate information
  • Build trust through open communication
  • Offer solutions and alternatives promptly
  • Ensure excellent customer service standards are met
  • Collaborate with the customer service manager for quality assurance
Requirements
  • Proven customer support experience
  • Strong phone handling and active listening skills
  • Customer-centric with excellent communication skills
  • Ability to multitask and prioritize effectively
  • High school diploma or equivalent
  • Ability to pass drug screening and background check