Technical Deployment Support Analyst, Popeyes
1 month ago
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands â TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
The Technical Deployment Support Analyst, is responsible for managing and deploying technology solutions for Popeyes Louisiana Kitchen (PLK) Americas.
We are looking for a focused and detail-oriented candidate, excited to help us organize, coordinate, and manage vendor relations for various projects associated with technology initiatives across the PLK system.
Responsibilities include, but are not limited to:
- Collaborate with cross-functional teams, including operations, development, design, Point of Sale vendors, construction, and technical experts to drive successful implementation and installation of technical equipment.
- Oversee development, execution, and delivery of technology equipment to new and existing restaurants.
- Work closely with our technology partners to ensure flawless execution and deployment from restaurant breaking ground to live opening.
- Execute weekly calls to ensure project status is on track and escalate critical issues that may impact project completion.
- Maintain up-to-date trackers of all restaurant status and ensure communications are being sent in a timely manner to all affected stakeholders.
The successful candidate will have:
- Bachelorâs degree in business administration, Information Technology, Operations Management, Computer Science, related field, or equivalent experience.
- Experience in requirements gathering, project management and project execution.
- Proficient in Project Management tools, including Smartsheet, Monday, Jira.
- Efficient in Microsoft 365, Word, Excel, PowerPoint
- Experience managing POS content and high-level understanding of restaurant systems and technology.
- Candidates with QSR experience will be prioritized.
- Have current, working knowledge of the foodservice industry and current challenges.
- Have high-level understanding of Restaurant Technology platforms such as POS, Labor Scheduling Tools, and Back of House
- Ability to manage requests, prioritizing tasks, and meeting deadlines in a dynamic environment.
- Have excellent written and verbal communication.
- Detail-orientated and hands-on.
- Work well with others.
- Be willing to pivot and take on projects as needed by the business.
- Proven project management experience of large projects a plus.
Restaurant Brands International (RBI) the parent company of Popeyes, and Popeyes Louisiana Kitchen (PLK) live by a set of core values. Successful candidates will embody these values:
- Dream Big â Life is too short for small dreams.
- Diversity â A wide range of voices and perspectives makes us stronger.
- Ownership â You value things more when you own them.
- Creative innovation â Find ways to do things differently to make them better.
- Meritocracy â Your growth is based entirely on what you do and how you do it.
- Authenticity â Be a hardworking, good person.
#Popeyes
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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