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Sr. Manager, Operations Transformation, Popeyes, US&C
3 months ago
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Job Overview:
Popeyes is in the midst of an exciting transformation – as the brand begins to scale its new and improved Easy to Run operating system into more restaurants across the country, this role will be focused on adopting a data-driven approach in leading projects that drive faster speed of service and more efficient, more profitable operations. An ideal candidate will be a strong people leader that is comfortable working with data – not just to extract actionable insights for operators but also to build robust business cases. In addition to driving improvements that can be measured quantitatively, regular feedback and positive engagement from franchisees and restaurant operators will serve as a measure of success for the projects under this role's purview. This work is deeply collaborative and is done in close partnership with our Data, Analytics, Digital, Tech, Operations, and Field teams. Reporting to the Director, Ops Transformation, you will play a critical role moving Popeyes forward on our journey to deliver easy to run restaurants for our operators and easy to love experiences for our guests.
Key Responsibilities:
Own strategic workstreams while also managing a team of project managers responsible for advancing their own projects Drive a culture of creative problem solving, constant testing and iteration, analysis, and learning to discover new and innovative ways to improve restaurant execution and the guest experience Engage and influence cross-functional stakeholders to identify, evaluate, and document innovative improvement opportunities that increase productivity, efficiency, or guest satisfaction at Popeyes restaurants Leverage data to inform experimentation and innovative ideas with the end goal of building well-defined business cases to support each workstream Troubleshoot and develop innovative methods to gather feedback on predominant sticking points facing our guests and in-restaurant teams to inform future roadmaps, product enhancements, and process improvement within restaurantsRequired Skills:
5+ years of professional experience, with a QSR, operations, or analytics background being highly preferred People leadership, project management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholders Experience supporting the evaluation, development and implementation of operational improvements and operational metrics to enable standardization, compliance, and scalability Relentless driver of rapid iteration, always considering the end user experience (most often being the in-restaurant operators) Ability to complete multiple projects simultaneously in a work environment that demands flexibility, adaptability and ambiguity Ability to operate effectively in both tactical and strategic capacities - you can comfortably adjust your altitude and roll-up your sleeves as needed Effective communicator, both written, verbal and through presentations; articulates concepts in a clear, structured and succinct manner, adjusted for the audience Extremely accountable to driving the right outcome - even if it goes beyond their role and scope Results-driven with bias for action and commitment to excellence; acts with a sense of urgencyRestaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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