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Clinical Program Manager, Content Operations

1 month ago

Salem, United States HealthEdge Software Inc Full time

Overview

Overview:

This role supports clinical program creation, maintenance, and client implementations by developing and managing the clinical components of our care programs. This includes overseeing content development, clinical product design, and strategic decision-making that result in delivery of clinical programs and related supporting materials to relevant organizational stakeholders and drive ongoing client value and success. This Clinical Program Manager will be responsible for ensuring the clinical integrity of our clinical programs while optimizing for a dynamic, mobile platform. They will report to the VP, Content Operations, and work closely with this role to identify critical client deliverables and appropriate prioritization of responsibilities. A successful Clinical Program Manager will demonstrate effective client communication and strategic decision-making that appropriately balances the user experience, client needs and organizational and business priorities, while maintaining the clinical quality and standards of our product. Because you will contribute across many facets of our team's needs, you will need to be able to contribute to both the strategy and tactical, collaborate effectively across the organization, and demonstrate flexibility and strong problem-solving.

About our "Wellframe" Product:

With Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can't help us achieve this ambition. That's why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

What you bring:

  • RN/NP/MSN with 10+ years of health care experience required ; ideally with a variety of experience in primary care, chronic disease management and/or public health

  • Prior experience in clinical program design, evaluation and implementation required

  • Prior experience developing patient education or health literacy materials required

  • Strong relationship management skills and client-facing and/or consulting experience

  • Strong written, verbal and presentation communication skills

  • Knowledge of payer, provider, and other key stakeholders in the healthcare market landscape

  • A passion for health, health care, and innovation

  • A self-starter who can manage his or her own daily workload, operate well under pressure, and balance competing priorities

  • Works well in a fast-paced, agile environment

  • Adept problem-solver motivated to find solutions and success for our clients

  • Confident, pragmatic decision-maker and leader

What you will do:

  • Support client implementations and customization requests (40%)

  • Collaborate cross functionally to uncover and address client learning needs, implementation requirements and measures of success

  • Provide client-specific recommendations to Client Strategy & Operations Team that demonstrate continuous learning and adaptation of implementation strategies

  • Effectively communicate to client our best practices for clinical program utilization, product functionality and customizations through the development of clinical collateral and/or presentations

  • Evaluate and prioritize key decisions around client customization that balance internal best practices with client happiness and success

  • Navigate client requests that extend beyond the typical scope of client customizations; responsible for discovery with stakeholders, identifying strategic considerations, and outlining recommendations.

  • Oversee clinical aspects of program maintenance and standardization projects (40%)

  • Collaborate with Director, Content Operations to review and evaluate tickets for clinical risk or clinical improvement opportunities.

  • Lead the clinical review of existing clinical program content and references in order to evaluate accuracy and alignment with updates to clinical practice and guidelines.

  • Identify and propose recommendations for clinical content or design updates that mitigate clinical risk and improve user experience.

  • Demonstrate effective prioritization of decisions that weigh clinical necessity against business priorities.

  • Develop and design clinical content and user experience for new program development (20%)

  • Spearhead discovery with internal and external stakeholders to capture client requirements, population needs, and program design considerations.

  • Outline a comprehensive health literacy curriculum and author corresponding surveys & alerts that leverage evidence-based guidelines, clinical best practices and key quality improvement measures.

  • Develop, document, and ensure the consistent use of Wellframe clinical best practices in our clinical programs.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: This is a remote role with EST Working Hours.

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Work across multiple time zones in a hybrid or remote work environment.

  • Long periods of time sitting and/or standing in front of a computer using video technology.

  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

Job Locations US-Remote

ID 2023-3831

Category Hidden (28999)

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.