Director of Community Operations

2 months ago

Katy, Texas, United States CCMC Full time
About the Role

We are seeking a highly experienced and skilled Executive Director to join our team at CCMC. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our community management operations.

Key Responsibilities
  • Leadership and Administration: Provide leadership and administration to the community, staff, and service contractors, with daily interaction with community residents and volunteers.
  • Facilitation and Liaison: Facilitate orientation and training of the Board and committee members, as well as long-range planning and annual goal setting. Serve as liaison between the association and other entities, including the developer, builders, sub-associations, commercial parcels, club facilities, and schools or public facilities.
  • Recruitment and Supervision: Responsible for recruiting, hiring, supervising, training, and mentoring employees to develop skills necessary to advance within the community and CCMC.
  • Accountability and Compliance: Own the accountability for adhering to any applicable policies, procedures, state laws, and the CCMC management contract.
  • Community Engagement: Serve the community by creating a variety of opportunities to promote and maintain a true sense of community.
  • Financial Management: Manage the preparation of all annual budgets, reserve studies, and variance reports.
  • Long-Range Planning: Facilitate long-range planning and annual goal setting.
  • Project Execution: Lead the execution of board-approved projects.
Requirements
  • Experience: The ideal candidate will have at least seven years' experience in on-site large-scale community association management.
  • Education: Bachelor's degree or equivalent in business, public administration, or a related field.
  • Operational Background: Robust operational background and understanding of community financials.
  • Customer Service: Ability to build relationships through the highest level of customer service, sophistication, and professionalism.
  • Certifications: One or more nationally recognized certifications or designations, e.g., Professional Community Association Manager (PCAM), Certified Property Manager (CPM), MBA, or Master's degree.
  • Leadership Skills: Effective leadership, organizational, and conflict resolution skills.
  • Knowledge: Extensive knowledge of laws and guidelines governing the operation of community associations and governing documents.
  • Computer Skills: Proficient computer skills in a Windows environment.
  • Background Check: Must pass a pre-employment drug screen and background check.
  • CAM License: CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states).
What We Offer
  • Comprehensive Benefits: Comprehensive benefits including medical, dental, vision, and life insurance.
  • Wellness Program: Wellness program.
  • Flexible Spending Accounts: Flexible Spending Accounts.
  • 401k Contributions: Company-matching 401k contributions.
  • Paid Time Off: Paid vacation, holiday, and volunteer time.
  • Disability Insurance: Company-paid Short-term Disability and Optional Long-term Disability.
  • Employee Assistance Program: Employee Assistance Program.
  • Pet Insurance: Optional pet insurance.
  • Professional Education Assistance: Professional education assistance.
  • Service-Focused Team: Perhaps most importantly, a service-focused team dedicated to your success.

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