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Sales and Service Director

2 months ago

Katy, Texas, United States Sephora Full time
About the Role

Sephora is seeking a highly skilled Sales and Service Leader to join our team. As a Sales and Service Leader, you will be responsible for implementing sales and service experiences that meet Sephora's high standards.

Key Responsibilities
  • Implementing Sales and Service Experiences: Develop and execute sales and service strategies that drive customer engagement and loyalty.
  • Support and Coach Team: Provide guidance and coaching to team members to ensure they excel in their roles and meet sales and service targets.
  • Executing Client Service and Sales: Execute our client service model and sales strategies to drive customer satisfaction and loyalty.
  • Ensuring Compliance with Sephora Standards: Ensure that all sales and service interactions meet Sephora's high standards and maintain a professional environment.
  • Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Qualifications and Experience
  • Prior leadership experience in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.
About Sephora

Sephora is a leading beauty retailer that is committed to creating a diverse and inclusive workplace. We offer comprehensive healthcare and wellbeing benefits, as well as a competitive hourly rate of $30.81. We are an equal opportunity employer and value a diverse and inclusive workplace.