Current jobs related to Associate Program Manager, Digital Customer Success - Provo - Qualtrics
-
Provo, Utah, United States Qualtrics Full timeAbout This RoleWe are seeking a highly skilled Global Program Manager to lead our digital customer success strategy, focusing on event management, customer engagement, and retention. As a key member of our XM Success Team, you will partner with customers to understand their goals and provide tailored solutions to drive adoption and maturity.Key...
-
Global Program Manager, Digital Customer Success
21 hours ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a...
-
Global Program Manager, Digital Customer Success
21 hours ago
Provo, United States Qualtrics Full timeAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a...
-
Customer Success Associate
2 months ago
Provo, United States Coalition Full timeAbout us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today's hyper-connected world. Opportunities to make an impact...
-
Program Manager
4 weeks ago
Provo, Utah, United States BAE Systems USA Full timeSentinel Program Manager Job DescriptionBAE Systems USA is seeking an experienced Program Manager to lead the Sentinel program, a critical component of the US Air Force's nuclear deterrent. The successful candidate will be responsible for managing the program's technical performance, cost, and schedule, as well as ensuring the delivery of high-quality...
-
Customer Success Liaison
6 days ago
Provo, Utah, United States Coalition Full timeAbout CoalitionCoalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today's hyper-connected world.Opportunities to Make an...
-
Customer Success Advocate
1 month ago
Provo, Utah, United States Coalition Full timeAbout CoalitionCoalition is a pioneering Active Insurance provider dedicated to preventing digital risk before it occurs. Founded in 2017, our innovative approach combines comprehensive insurance coverage with advanced digital risk assessment and continuous security monitoring to safeguard organizations in today's interconnected world.Opportunities for...
-
Customer Success Advocate
2 months ago
Provo, Utah, United States Coalition Full timeAbout CoalitionWe're a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. Our exceptional growth stems from our ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and...
-
Head of Digital Experience Management
2 weeks ago
Provo, Utah, United States Qualtrics Full timeDrive Customer Success at QualtricsWe're seeking a talented Global Program Manager to lead our digital customer success initiatives. As a key member of our team, you'll be responsible for developing and implementing high-value assets to improve customer retention through digital events, newsletters, and email campaigns.Key Responsibilities:Lead a global...
-
Customer Success Manager
4 months ago
Provo, United States DocuPhase Full timeDocuPhase is looking for a highly motivated, detail-oriented, and driven Customer Success Agent. In this position, you will be involved in all aspects of the customers success; setting up and using DocuPhase software. We want you to bring your work ethic and drive to help us continue making DocuPhase an industry leader in accounts payable automation...
-
Customer Success Manager
3 months ago
Provo, United States Quilt Software LLC Full timeCustomer Success Manager Role Overview: As a SaaS Customer Success Manager, you will be responsible for ensuring a seamless and successful onboarding experience for new customers. You will play a crucial role in guiding customers through the implementation process and helping them realize the full potential of Rain Retail's platform. Manage the end-to-end...
-
Digital Ecosystems Manager
7 days ago
Provo, Utah, United States BAE Systems USA Full timeThe OpportunityThe BAE Systems USA Air & Space Force Solutions team is seeking a skilled Digital Ecosystems Manager to join our diverse and enthusiastic team. As part of the U.S. Air Force's Integration Support Contract, we provide Advisory and Assistance Services in the areas of engineering, logistics, management, scientific analysis, and other subject...
-
Customer Success Manager
2 weeks ago
Provo, Utah, United States InsCipher Full timeJob OverviewInsCipher is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.The ideal candidate will have a strong background in the excess and surplus...
-
Digital Ecosystem/Business Intelligence Manager
2 weeks ago
Provo, Utah, United States BAE Systems USA Full timeThe OpportunityBAE Systems' Air & Space Force Solutions is seeking a skilled Technical Project Manager to oversee the development, implementation, and sustainment of various digital systems. As part of the U.S. Air Force's Integration Support Contract, you will provide Advisory and Assistance Services in the areas of engineering, logistics, management,...
-
Global Head of Digital Transformation
1 month ago
Provo, Utah, United States Qualtrics Full timeAbout the RoleWe are seeking a highly skilled and experienced leader to join our Customer Success team as the Global Head of Digital. This is a key hire for our organization, and the successful candidate will have a significant impact on our digital strategy and customer experience.Key ResponsibilitiesDevelop and execute a digital-first engagement strategy...
-
Customer Success Manager
2 weeks ago
Provo, Utah, United States Connecteam Full timeCustomer Success Manager - Mid MarketAt Connecteam, we're on a mission to empower businesses to thrive in a rapidly changing world. As a Customer Success Manager - Mid Market, you'll play a critical role in helping our customers achieve their goals and drive business growth.Key Responsibilities:Develop and execute customer success plans to ensure maximum...
-
Global Head of Digital Transformation
2 weeks ago
Provo, Utah, United States Qualtrics Full timeAbout the RoleWe are seeking a seasoned leader to drive our digital transformation and customer success strategy. As the Global Head of Digital, you will be responsible for developing and executing a comprehensive digital engagement strategy to drive customer adoption, retention, and expansion.Key ResponsibilitiesDefine and execute a digital-first engagement...
-
Global Head of Digital Transformation
3 weeks ago
Provo, Utah, United States Qualtrics Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our digital transformation efforts as the Global Head of Digital. This is a unique opportunity to shape the future of our company and drive growth through innovative digital solutions.Key ResponsibilitiesDevelop and execute a comprehensive digital strategy to drive customer...
-
Critical Facilities Engineer
2 weeks ago
Provo, Utah, United States Newfold Digital Full timeAbout UsNewfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Network Solutions, Markmonitor, and others. We help customers of all sizes build a...
-
Finance Manager, Digital Transformation
1 month ago
Provo, Utah, United States Autodesk Full timeJob Title: Finance Manager, DigitalWe are seeking a highly skilled Finance Manager to join our Digital and eCommerce (DEC) Team. As a key member of our finance team, you will partner closely with various stakeholders across Finance, DEC, and other parts of the COO organization to drive strategic business decisions.Key Responsibilities:Develop and lead...
Associate Program Manager, Digital Customer Success
2 months ago
When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thatâs work worth doing. Global Program Manager, Digital Customer Success (Event Strategy) Why We Have This Role
The Customer Success Team is at the heart of Qualtrics. We partner with our customers throughout their experience journey and help them unlock the most value from our products and services. We understand our customersâ goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy and entrepreneurial individuals to join our group and have a huge impact on digitally driving customer retention and maturity. We have ambitious members on this team, and are always looking for more amazing talent
Qualtrics is seeking an Associate Program Manager to lead various digital adoption initiatives, increasing product usage throughout our customer base. If you are creative, a superb communicator and problem-solver, have the ability to build positive relationships and want to work at a fast-growing tech company, Qualtrics could be the place youâve been dreaming about.
How Youâll Find Success You will know you are doing an extraordinary job when you are able to think strategically and drive adoption with our customers through email campaigns, Community platform and Customer Success Hub usage, in-product nudges, and curated educational content. You are analytical in your approach, have good story-telling skills and can translate complex technology and business topics, trends, and opportunities into high-quality customer journeys. You know what it takes to empower customers to self-serve and can spot a high maturity program when you see one You love exploring creative ways to scale content to a range of audiences.You have strong organizational skills, can juggle stakeholder priorities, and are a great communicator who empathizes with your audience. You are inventive in the face of challenges, you use your expertise to consult on best practices, and refuse to give up until our clients succeed. You are excited about innovating, developing and executing customer-facing initiatives as well as making recommendations on how to get our customers more engaged with Qualtrics. How Youâll Grow- Drive Customer Success by converting global customers into Qualtrics champions
- Assist Global PMs with strategy and execution around adoption journeys for our lower spend customers
- Influence Customer Success maturity plays, Customer Success Hub advancement, and partner closely with peers supporting our Qualtrics Community platform
- Lead the development and implementation of digital adoption journeys, including both email campaigns and in-product efforts
- Be hands-on while leading a âtest and learnâ methodology to deliver on themes, content and messaging that match the needs of North America, Asia-Pacific and Japan and EMEA geographies.
- Partner closely with the global Customer Success leadership, growth product leaders, enablement leads, product marketing managers, and subject matter experts from across the company to deliver engaging content that helps accelerate adoption, retention, and expansion of customers
- Lead with data and insights to design targeted, usage-based adoption campaigns to complement the customer-retention strategy
- Partner with Global PMs to implement a product adoption strategy that drives retention in low-maturity customers
- Create content for our email campaigns, in-product nudges, adoption checklists, customer-facing slide decks, and more
- Analyze program performance and report results to leadership in Quarterly Business Reviews, All Hands, and regional meetings
- Partner with Community team on driving peer-to-peer collaboration amongst our customers and surfacing industry best practices
- Collaborate cross-functionally to improve overall customer experience, leading to greater satisfaction and loyalty among our clients
- Bachelorâs degree
- Minimum 1-2 years of hands-on experience in B2B communication, Program Management or Customer Success
- Experience in digital programming or customer journey mapping a plus
- Basic proficiency with Gainsight a plus
- Experience building and launching email and nurture programs to customer behavior
- Technically capable, excellent communicator, stellar stakeholder management skills
- We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
- We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
- A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders
- Competitive salary, performance bonuses, and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Monthly allowances.
- Experience bonus to be used for an âExperienceâ of your choosing every year.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Womenâs Leadership Development, which exist as places for support, allyship, and advocacy.
