Critical Facilities Engineer

1 month ago

Provo, Utah, United States Newfold Digital Full time
About Us

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Network Solutions, Markmonitor, and others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

We're seeking a self-motivated team member who has a strong sense of urgency and dedication to our team, our customers, and the Newfold Digital Vision. As a Critical Facilities Associate, you will provide technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems.

Key Responsibilities
  • Proactively support the safety of the environment and occupants and ensure all safety procedures are adhered to while performing work.
  • Monitor critical power, cooling, security, and support systems to maintain uptime service levels.
  • Conduct limited maintenance tasks to ensure smooth operation of heating, cooling, and facility systems.
  • Manage and update service tickets using the ticketing system for troubleshooting and customer installations.
  • Perform daily operational checks on mechanical and electrical equipment and inspect buildings and equipment for any issues.
  • Proactively identify any issues that may arise and contact on-call employees to help resolve them.
  • Assist in coordinating access, work assignments, and changes for internal teams or vendors.
  • Assist in creating and implementing required maintenance operating procedures.
  • Procure goods and services through the procurement system as needed.
  • Respond to third-party reports of mechanical or maintenance issues on the systems.
  • Availability for overtime work and varying hours, including nights, weekends, and holidays.
  • As an essential worker, you will be expected to report to the building.
  • Must be willing to work off-hours for unplanned emergencies, including on-call rotations.
Requirements
  • 3+ years of experience in a critical operations environment or data center (preferred but not required).
  • Foreman or Master Electrician License.
  • Ability to lift 50 pounds independently.
  • Ability to multitask and adapt to changing work tasks throughout the day.
  • Strong attention to detail and adherence to documented processes and safety codes.
  • Organizational skills and the ability to prioritize tasks with minimal supervision.
  • Dedication to learning and growing within the company.
  • Customer service mentality with a focus on customer satisfaction.
  • Ability to obtain security clearance as required for customer support.
  • Takes initiative to identify and address issues before they escalate, demonstrating a proactive approach to maintenance and troubleshooting.
  • Ability to manage multiple tasks and responsibilities efficiently, with a keen eye for detail and adherence to documented processes.
  • Can adapt to changing work tasks and schedules.
  • Works well within a team environment, collaborating with colleagues and vendors to achieve operational goals and maintain facility functionality.
  • Able to effectively communicate and interact with team members, vendors, and customers, ensuring clear understanding and resolution of issues.
  • Maintains a high level of professionalism, integrity, and ethical conduct in all aspects of the job, representing the company positively.
Why Join Us
  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
  • We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20+ affinity groups where you can network and connect with Newfolders globally.
  • We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting-edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off, and much more. Building a community with one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
  • Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold.
Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

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