Global Head of Digital Transformation

2 weeks ago


Provo, Utah, United States Qualtrics Full time
About the Role

We are seeking a seasoned leader to drive our digital transformation and customer success strategy. As the Global Head of Digital, you will be responsible for developing and executing a comprehensive digital engagement strategy to drive customer adoption, retention, and expansion.

Key Responsibilities
  • Define and execute a digital-first engagement strategy to drive customer adoption and retention
  • Lead cross-functional teams to develop and deploy digital channels and content
  • Collaborate with sales, marketing, and product teams to evolve and scale our global service offerings
  • Develop and lead a high-performing team of digital and experience management professionals
  • Drive strategic growth and expansion through data-driven insights and customer-centric approaches
Requirements
  • 10+ years of experience in SaaS, strategy, consulting, operations, product management, or an equivalent field
  • Experience with digital adoption marketing and/or digital customer success
  • Prior experience building and deploying digitally-enabled customer motions
  • Strong leadership and team management skills
  • Ability to drive strategic growth and expansion through data-driven insights and customer-centric approaches
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences


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