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Field Service Technician

2 months ago

Woodridge, United States Veolia North America Full time
Company Description

Elga Labwater, a division of Veolia Water Technologies is the industry leader in providing water purification treatments and wastewater solutions to industrial, commercial, and municipal customers. Veolia Water provides water services through public-private partnerships and industrial outsourcing agreements and is comprised of the top water professionals in every corner of the globe. Our parent company, Veolia Environment (VE), is a world leader in environmental services. VE is based in France and is comprised of four business segments that serve the environmental needs of customers globally: Veolia Water, Veolia Environmental Services, Veolia Energy, and Veolia Transportation.

Job Description

As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region, the ideal candidate will be based within commuting distance of our Woodridge Illinois office but also be within travel distance of Central and Southern IL.

Key Responsibilities:

Field Service Duties:

  • Install, configure, and test systems at customer locations according to specifications and procedures

  • Perform scheduled preventive maintenance on existing equipment and systems

  • Diagnose and troubleshoot equipment and system issues on-site

  • Repair or replace faulty components and parts as needed

  • Provide training and guidance to customers on the proper operation and maintenance of equipment

  • Maintain accurate service records and documentation

  • Respond promptly to service calls and customer requests

  • Follow all safety protocols and procedures when working on-site

Technical Support Duties:

  • Provide remote technical support via phone and email to both internal and external customers

  • Troubleshoot system issues

  • Walk customers through problem-solving steps and solutions

  • Create knowledge base articles to document solutions to common issues

  • Handling of customer warranty claims

  • Escalate issues to management when needed

  • Maintain up-to-date knowledge of products, services, and technical developments

This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.

Qualifications

Qualifications:

  • High school diploma or equivalent; technical or vocational training is preferred

  • Minimum of 2 years of experience as a Field Service Technician or in a related role

  • Strong technical aptitude and ability to troubleshoot and repair equipment

  • Excellent problem-solving and analytical skills

  • Proficient in using diagnostic tools and equipment

  • Ability to read and interpret technical manuals, schematics, and diagrams

  • Strong communication and customer service skills

  • Willingness to travel to customer sites as required

  • Valid driver's license and clean driving recor

Additional Information

We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.