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Service Coordinator

3 months ago

Woodridge, United States The Resicom Group Full time
Job DescriptionJob DescriptionSalary: $40K-$42K, potentially higher with industry experience

Company Description

The Resicom Group is a nationwide facilities company offering, Repair & Maintenance, Renovations, Special Projects and Emergency services to clients throughout the Country, Canada, Puerto Rico, and Guam. With 25 years of experience, Resicom provides industry-leading bundled services customized to clients' needs. As an independently owned and operated company, The Resicom Group prides itself on its devotion, dependability, and high standards.


Role Description

This is a full-time hybrid role for a Client Coordinator. The Client Coordinator will be responsible for managing client relationships, ensuring customer satisfaction, and facilitating communication between clients and the Resicom team. They will also be responsible for organizing and coordinating client service requests and maintaining a high level of customer experience. Some additional responsibilities are listed below.

Monitor technicians' daily workload in assigned geographical areas to ensure customers' requirements are met

Handle inbound calls from technicians and offer assistance as required to manage workload

Handle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication among teams

Complete outbound calls to technicians to ensure job status information is up to date and accurate

Assess daily workload and determine if any adjustments to the resource plan are required, including but not limited to contacting technicians to take additional shifts and or jobs to assist with high workloads

Create and manage reports, tracking unique bookings, system errors, etc

Ensure adherence to client procedural requirements

Project set up and vendor assignment

Preparation of scopes/estimates

Reviewing work orders

Material procurement

Data entry of purchase orders, invoicing- vendor compliance and documentation

Vendor sourcing

Other duties as assigned


Qualifications

  • Strong customer service and communication skills
  • Excellent organizational skills
  • Ability to effectively prioritize and manage multiple tasks
  • Ability to thrive in a tight deadline environment is a must
  • Computer proficiency


Benefits:

  •       401(k)
  •       Health/Vision/Dental Insurance
  •       Life Insurance
  •       Paid time off