Field Service Operations Coordinator
2 weeks ago
AMS Industries, Inc. is a leading Mechanical contracting company dedicated to serving the commercial, industrial, refrigeration, and nuclear sectors. With a rich history spanning over 60 years, AMS has evolved from a modest refrigeration contractor into a comprehensive multi-discipline MEP contractor, employing over 500 skilled professionals. Our commitment lies in fulfilling client expectations, nurturing our workforce, and contributing positively to the communities we serve.
Based in our modern facility, the Field Service Operations Coordinator plays a crucial role in overseeing the scheduling and coordination of field service teams tasked with repairs, preventive maintenance, startups, and various project assignments.
Key Responsibilities:
- Participate in the on-call rotation for Service Coordinators.
- Collaborate with Client Managers to assess service and project requirements.
- Work alongside Construction and Refrigeration Project Managers to evaluate startup timelines and staffing necessities.
- Coordinate with Client Service Project Managers to determine technician requirements for projects.
- Engage with the Procurement team to ensure technicians are scheduled once necessary parts are confirmed delivered.
- Daily interaction with Operations Managers and General Managers to review:
- Project statuses
- Labor distribution
- Preventive Maintenance Agreement (PMA) schedules
- Service call backlog
- Organize field service teams for repairs, preventive maintenance, startups, and project work.
- Schedule all service, preventive maintenance, and project tasks with clients.
- Provide daily schedules for field service teams to relevant AMS personnel.
- Conduct meetings with AMS staff to address client concerns.
- Process timecards and service tickets on a daily and weekly basis.
- Manage electronic scheduling, work order, and preventive maintenance systems.
- Generate reports related to labor, preventive maintenance, and service as needed.
- Distribute service tickets to appropriate AMS team members for cost assessment and follow-up on additional work requirements.
- Monitor PMA and inspection schedules to ensure:
- Labor forecasts are current and disseminated
- Preventive maintenance and inspection tasks are scheduled and completed promptly
- Track client callbacks and review them weekly with relevant AMS team members.
- Review daily reports from the answering service and discuss necessary follow-ups with team members to ensure client satisfaction.
- Maintain the technician skills assessment spreadsheet.
- Assist in the onboarding process for new technicians.
- Perform other duties as assigned.
Qualifications:
- High School diploma or GED.
- Excellent written and verbal communication abilities.
- Outstanding organizational and leadership skills.
- 3-5 years of experience in data entry.
- Proficiency in Microsoft Office Suite (Excel, Word).
- Exceptional interpersonal and diplomatic skills to effectively resolve customer issues and internal challenges.
- Able to thrive under pressure in a fast-paced work environment.
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